Terrible service for an international product.

I purchased 2 products of their brand last week Wednesday 6/09/2023. The products are the Niacinamide and the ***mentclar SPF 30. A day later I had a severe facial breakout. I had sent the company facebook messages and e mails. On Facebook they did ask for contact details, yet have still not been in contact. My messages were simple, I was only querying if the break out on my face was part of the renewal process. I made no blame or caused any issues. I had just needed feedback on whether to continue using the product or to stop. I had sent messages and pictures all weekend of my face and asking for feedback. I have still had no response. I have all pictures and screenshots of the messages I had sent.