La Senza Sandton city Terrible Terrible customer Service

Good day

On Saturday 13 May 2019 I was at La Senza Sandton city branch to buy my bridal outfit because I’m getting married end of this month . I was then attended by a lady called Palesa Mothepu as per attached picture . I chose a white full body suit together with various items that I was ready to buy. But Palesa Mothepu stopped me from fitting the white body suit saying that I’m not allowed to try them on because I would put stain on them . Then I told her usually these lingeries are tried with my own panties on I don’t see where the problems is . She insisted that I wouldn’t try them . How am I supposed to buy something for my wedding night without trying it on first ? I mean it’s my big day and she was rude and insisted that I couldn’t try it . I then left everything I wanted to buy and left the store.

I phoned other branches just to confirm if that was a genuine information about La Senza but and all the branchs that I phoned said it was a lie that I could have tried it on.

Her manager’s name is Aynda Ndebele but Palesa Mothepu told me that the manager was not around . I’m truly disappointed with the terrible service and the way I was treated like a child who would go around putting stain on their clothes. The fact that she couldn’t care less about my big day and at least trying to assist .