Poor La Z Boy!

I purchased a recliner 3 years ago, which the store ensured me was leather - cost R9000. Less than 2 years later the covering on one of the arms was cracking. It was recovered by the store - with a superior product I might add. Today, the entire chair is a mess, cracking all over (except the arm that was recovered). Certainly not real leather. I have twice posted a complaint of their website and had no response.