Pathetic behavior

I HAD SOME BLOOD TESTS IN AUGUST 2023 WITH LAB24. IN SEPTEMBER 2023 I RECEIVEDCA CALL FROM LAB24. SPOKE TO COLLEEN. SHE ADVISED MY ACCOUNT WAS NOT PAID BY GEMS. I THEN CALLED MY MEDICAL AID WHO ADVISED ME THAT LAB24 USED INCORRECT ICD 10 CODES AND BILLED. SO I GOT BACK TO THE LADY COLLEN AND I GAVE HER ALL THE CORRECT CODES. (ALL CONVERSATIONS ARE DOCUMENTED. DATE AND TIMES) SHE WAS SUPPOSE TO HAVE CONTACTED ME BACK. HOWEVER I DIDNT GET ANY CALLS FROM LAB24. THEN IN JANUARY 2024 MY SON STARTED RECEIVING CALLS FROM AN ITCB COMPANY. I CALLED LAB24 SPOKE TO SASHA AND SHE TOLD ME SHE CUD NOT ASSIST ME AND I SHUD DEAL DIRECTLY WITH THE COLLECTIONS COMPANY. THESE PEOPLE HARRASED MY SON AT SCHOOL AND ON FEBRUARY 8TH MY SON HAD AN ANXIETY ATTACK. I IMMEDIATELY LEFT WORK AND WENT TO RIDGECROFT CONTAINER WHERE LAB24 HAS A SIGHT THERE. I WAS PREPARED TO PAY MY R500 WHICH WAS REDUCED BY THE OWNER DAYA RAMPERSAD FROM R700 TO R500. (I HAVE THAT CONFIRMATION.) THEN AS I WAS WAITING TO PAY AN OLD GENTLEMAN WAS HAVING ACCOUNTBPROBLEMS. AS THIS STAFF MEMBER WAS RECEIVING HIS PAYMENT EVERY MONTH AND KAB24 STATES THIS OLD PATIENT HAD NOT PAID. LISTENING TO THIS I WAS ABOUT TO PAY. AND THE LADY HELLEN SAYS ME SHE DOES NOT HAVE A RECEIPT BOOK TO ISSUE A RECEIPT. AS TGEY DO NOT GIVE RECEITS ANYMORE. I TOOK BACK MY R500 AND LEFT AFTER MAKING NOISE. AS THIS IS TOTALLY *******. AND SEEING THE PEOPLE HAVING ACCOUNT RELATED ISSUES LIKE THIS KAB24 CANNOT BE TRUSTED. HOWEVER. THE OWNER OF THE LAB DAYA THEN CALLED MY EMPLOYER AND COMPLAINED THAT I WAS RUDE TO HIS STAFF AND AKSO DISCUSSED MY PERSONAL ACCOUNT. DAYA RAMPERSAD.. DO YOU KNOW THAT IS ******* AS ITS AGAINT THE POPI ACT. THEN I EMAILED THE ITCB COMPANY EXPLAINING THEM THAT I AM NOT RESPONSIBLE FIR THIS ACCOUNT AS LAB24 INCORRECTLY BILLED WITH WRONG ICD10 CODES. THEY WHERE SUPPOSE TO REBILL AND MY MEDICAL AID WAS GOING TO PAY. HOW IS THIS MY FAULT AND HIW AM I RESPONSIBLE FOR THE INCOMPITENT STAFF THAT LAB24 HAS. 1STLY BEFORE HANDING OVER AN ACCOUNT THE CUSTOMER IS TO BE CONTACTED. AND EVEN IF THE CUSTOMER IS WILLING TO PAY. THAT CUSTOME CANNOT LEGALLY BE HANDED OVER AS LONG AS THETEVIS A PTP. A CUSTOMER IS ONLY HANDED OVER IF THEY REFUSE TO PAY. OR THEY ARE UNABLEBTO BE CONTACTED. IT DOESNT END HERE I THEN RECEIVED A CALL FROM DAYA RAMPETSAD (THEBOWNER) WHO THREATENED AND INSULTED ME. HE EVEN STATED THST HE DONT CARE THEY WILL CONTINUE TI CONTACT MY SON(NOT EVEN BOTHETED THAT I EXPLAINED MY CHIKD HAS ANXIETY ISSUES. (I HAVE CALL RECORDER ON MY CELL AND THIS CALL IS RECORDED). DAYA RAMPETSAD ARE YOU THAT CHEAP WITH NO ETHICS THAT YOU GAD TO CALL ME YOURSELF AND DEMAND PAYMENT. IT IS DISGRACEFUL AND ABSOLUTELY PATHETIC FOR A CEO TO DO SUMTHING LIKE THIS. YOU ARE DISGUSTING DAYA RAMPETSAD. GET YOUR STAFF IN ORDER SO THAT YOUR BILLING ACCOUNTS ARE CORRECT. AND DONT HARASS AND TREATEN PPLE FOR MONEYS THAT ARE NOT DUE TO YOU. HOWEVER I IMMEDIATELY PAID THE R701.50 THAT WAS OWING TO LAB24. AND DIDNT EVEN CARE ABOUT THEIR R200 DISCOUNT. CAUSEBI THINK THEY REALLY NEEDED MY R700. WHICH IS FREE MONEY TO LAB24.. SHAME ON YOU LAB24 I WOULD LUKE TO AFVISE ANYINEBOUT THERE NOT TO USE LAB24. 1ST THEY ARE NOT ACCREDITED. AND THEY ARE UNTRUSTABLE. PLEASE USE ACCREDITED LABORORATORIES AND SpEND R10 OR R20 more and get accurate results. If anyone else is facing incorrect billing and demanding to oay lab24 any account. Please contact me.