Hartebee****rt accommodation

I made a booking online on the 1st Feb 2025 and paid my deposit of R 585.00. I canceled the booking as i found something closer to the venue. I sent them an email to confirm my cancellation and request a refund in 04th Feb 2025. I sent an email on the 6th Feb 2025 again. On the 19th Feb 2025 they sent me an email to apologize for the late reply and i should email POP and bank details for a refund. I sent them the email with the information they required on the 19th Feb 2025. I followed up on the 24th Feb 2025 and up to today 10th March 2025 i have still not received my deposit. Totally unacceptable and would not recommend this establishment at ALL.