Extremely Disappointing Delivery Experience Affecting My Lacoste Shopping Journey

I’m writing to express my deep disappointment with the delivery experience related to my recent order. While I have always associated Lacoste with quality and reliability, the service provided by your courier partner, RAM Couriers, has been extremely poor and it has unfortunately *****ed the overall shopping experience.

Despite receiving a notification that my parcel was out for delivery, no one arrived, and I received a misleading email stating that delivery was attempted and I was unreachable. That is simply not true no one called me, and I had made arrangements to be available the entire day.

After multiple calls and considerable frustration, I was eventually told that the parcel had been misrouted. I was further informed it was in Randburg, yet no effort was made to get it to Illovo, which is close by. This kind of delay, coupled with dishonesty and lack of accountability, is unacceptable especially when coming from a brand like Lacoste.

I chose to shop directly with Lacoste expecting a premium experience, but the delivery service has been the complete opposite. I urge you to reassess the courier partners you work with, as they are a direct reflection of your brand and right now, they’re doing significant damage to your customer experience.