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Lacoste
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lacoste
Lacoste has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Lacoste across 57 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesM
sindisiwe M
1 reviews | Active since Jan 2020
23 Feb 2026, 09:35
Poor service
Haven't received my order made 19 December they keep on lying till today still nothing 😒 I hate this store they are ****mers
Helpful (0)
|Replies (0)sM
sindisiwe M
1 reviews | Active since Jan 2020
23 Feb 2026, 09:35
Poor service
Haven't received my order made 19 December they keep on lying till today still nothing 😒 I hate this store they are ****mers
0
Replies (0)JD
John D
1 reviews | Active since Jan 2020
15 Sept 2025, 11:52
Disappointed client
Hi Yolandi Botha Thank you for your response regarding the shrinkage issue with my fleece sweatshirt. As a long-standing client who has spent over R100,000 at your store, I am disappointed by the decision not to offer an exchange. While you note that a 2–3% shrinkage is considered acceptable industry-wide, this was never communicated at the point of sale, on product tags, or in-store signage. For a premium brand, this lack of disclosure is concerning. The garment was washed according to the care instructions, and the shrinkage is clearly more than what I would consider acceptable for a product of this standard — especially after less than two weeks of ownership. This raises questions about fit-for-purpose expectations under the Consumer Protection Act, which requires goods to be of good quality and free from defects for a reasonable time after purchase. Additionally, I would like to point out that: • There has been no physical measurement or verification shared with me to prove that the shrinkage falls within your claimed tolerance. • The term “industry standard” is being used without supporting evidence, which is not sufficient to deny a valid return on a relatively new item. I am formally requesting a refund or a replacement, and I urge Lacoste to reconsider this matter in line with your brand’s reputation, the value of loyal customers, and applicable consumer protections. I look forward to a prompt and fair resolution.
Helpful (0)
|Replies (0)JD
John D
1 reviews | Active since Jan 2020
15 Sept 2025, 11:52
Disappointed client
Hi Yolandi Botha Thank you for your response regarding the shrinkage issue with my fleece sweatshirt. As a long-standing client who has spent over R100,000 at your store, I am disappointed by the decision not to offer an exchange. While you note that a 2–3% shrinkage is considered acceptable industry-wide, this was never communicated at the point of sale, on product tags, or in-store signage. For a premium brand, this lack of disclosure is concerning. The garment was washed according to the care instructions, and the shrinkage is clearly more than what I would consider acceptable for a product of this standard — especially after less than two weeks of ownership. This raises questions about fit-for-purpose expectations under the Consumer Protection Act, which requires goods to be of good quality and free from defects for a reasonable time after purchase. Additionally, I would like to point out that: • There has been no physical measurement or verification shared with me to prove that the shrinkage falls within your claimed tolerance. • The term “industry standard” is being used without supporting evidence, which is not sufficient to deny a valid return on a relatively new item. I am formally requesting a refund or a replacement, and I urge Lacoste to reconsider this matter in line with your brand’s reputation, the value of loyal customers, and applicable consumer protections. I look forward to a prompt and fair resolution.
0
Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
25 Jul 2025, 09:43
LACOSTE DAMAGED BAG
i bought a bag worth R2500 the bag was not well stitched towards the zip, i logged a complaint they picked the bag and fix it. Now my problem is the stich it untidy the bag looks old due to unproper stich now i want a refund. I am being told long stories. Please assist i just need them to take their bag and give me my money.
Helpful (0)
|Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
25 Jul 2025, 09:43
LACOSTE DAMAGED BAG
i bought a bag worth R2500 the bag was not well stitched towards the zip, i logged a complaint they picked the bag and fix it. Now my problem is the stich it untidy the bag looks old due to unproper stich now i want a refund. I am being told long stories. Please assist i just need them to take their bag and give me my money.
0
Replies (0)SL
Sharmy L
1 reviews | Active since Jan 2020
18 May 2025, 06:00
I want my money asasp very ****ed off with this *** service
So I ordered sneakers online last month it was delivered but it wasn't as nice as I thought it was I was requested a return they took time to collect lyk almost to a week anyway they collected eventually then now I had to wait almost 2 weeks for my money to be returned returned to my acc keep in mind the sneakers was R2999 the money reflected in my acc was R2250 so where is my balance I sent Teboho emails on emails I called the store spoke to Ronald still no money this is the the second or or third time Teboho has done this to me I must always wait fr my money now th y se do back short Money I am ****ed off I want my Money back I will never order from. Them again Teboho even blocked my number because I have his personal number aswell very unprofessional
Helpful (0)
|Replies (0)SL
Sharmy L
1 reviews | Active since Jan 2020
18 May 2025, 06:00
I want my money asasp very ****ed off with this *** service
So I ordered sneakers online last month it was delivered but it wasn't as nice as I thought it was I was requested a return they took time to collect lyk almost to a week anyway they collected eventually then now I had to wait almost 2 weeks for my money to be returned returned to my acc keep in mind the sneakers was R2999 the money reflected in my acc was R2250 so where is my balance I sent Teboho emails on emails I called the store spoke to Ronald still no money this is the the second or or third time Teboho has done this to me I must always wait fr my money now th y se do back short Money I am ****ed off I want my Money back I will never order from. Them again Teboho even blocked my number because I have his personal number aswell very unprofessional
0
Replies (0)EK
Elrica K
1 reviews | Active since Jan 2020
13 May 2025, 12:41
Extremely Disappointing Delivery Experience Affecting My Lacoste Shopping Journey
I’m writing to express my deep disappointment with the delivery experience related to my recent order. While I have always associated Lacoste with quality and reliability, the service provided by your courier partner, RAM Couriers, has been extremely poor and it has unfortunately *****ed the overall shopping experience. Despite receiving a notification that my parcel was out for delivery, no one arrived, and I received a misleading email stating that delivery was attempted and I was unreachable. That is simply not true no one called me, and I had made arrangements to be available the entire day. After multiple calls and considerable frustration, I was eventually told that the parcel had been misrouted. I was further informed it was in Randburg, yet no effort was made to get it to Illovo, which is close by. This kind of delay, coupled with dishonesty and lack of accountability, is unacceptable especially when coming from a brand like Lacoste. I chose to shop directly with Lacoste expecting a premium experience, but the delivery service has been the complete opposite. I urge you to reassess the courier partners you work with, as they are a direct reflection of your brand and right now, they’re doing significant damage to your customer experience.
Helpful (0)
|Replies (0)EK
Elrica K
1 reviews | Active since Jan 2020
13 May 2025, 12:41
Extremely Disappointing Delivery Experience Affecting My Lacoste Shopping Journey
I’m writing to express my deep disappointment with the delivery experience related to my recent order. While I have always associated Lacoste with quality and reliability, the service provided by your courier partner, RAM Couriers, has been extremely poor and it has unfortunately *****ed the overall shopping experience. Despite receiving a notification that my parcel was out for delivery, no one arrived, and I received a misleading email stating that delivery was attempted and I was unreachable. That is simply not true no one called me, and I had made arrangements to be available the entire day. After multiple calls and considerable frustration, I was eventually told that the parcel had been misrouted. I was further informed it was in Randburg, yet no effort was made to get it to Illovo, which is close by. This kind of delay, coupled with dishonesty and lack of accountability, is unacceptable especially when coming from a brand like Lacoste. I chose to shop directly with Lacoste expecting a premium experience, but the delivery service has been the complete opposite. I urge you to reassess the courier partners you work with, as they are a direct reflection of your brand and right now, they’re doing significant damage to your customer experience.
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Replies (0)JE
JP E
1 reviews | Active since Jan 2020
5 May 2025, 18:45
Negligent service and after sales service
Purchased a pair of “leather” shoes. Past experience led me to believe it is quality products albeit expensive. Leather started peeling off after my second time wearing the shoes. I tried contacting the national branch - no response, customer service emails were ignored. Two months later I finally spoke to someone requesting a supervisor to speak to, response was; “I’m the manager” but consultant refused to give me his name. They sent a courier to collect the shoes for assessment but concluded it as user damage where it is clearly a factory issue. Unfortunate that the once luxury brand has declined to such a state.
Helpful (0)
|Replies (0)JE
JP E
1 reviews | Active since Jan 2020
5 May 2025, 18:45
Negligent service and after sales service
Purchased a pair of “leather” shoes. Past experience led me to believe it is quality products albeit expensive. Leather started peeling off after my second time wearing the shoes. I tried contacting the national branch - no response, customer service emails were ignored. Two months later I finally spoke to someone requesting a supervisor to speak to, response was; “I’m the manager” but consultant refused to give me his name. They sent a courier to collect the shoes for assessment but concluded it as user damage where it is clearly a factory issue. Unfortunate that the once luxury brand has declined to such a state.
0
Replies (0)SB
Shanice B
1 reviews | Active since Jan 2020
31 Mar 2025, 19:40
Against consumer protection act
For a big company like this, it’s actually disgusting to see the way they do business. I want a full refund. You guys should tell your clients at point of sale that they won’t be able to get a refund or return the item. The item was not even used, it was not even worn one time but they refuse to refund it. It’s actually pathetic. This is against the consumer protection act. I give you guys 24 hours to refund my money and take your stupid products back. You guys are digusting.
Helpful (0)
|Replies (0)SB
Shanice B
1 reviews | Active since Jan 2020
31 Mar 2025, 19:40
Against consumer protection act
For a big company like this, it’s actually disgusting to see the way they do business. I want a full refund. You guys should tell your clients at point of sale that they won’t be able to get a refund or return the item. The item was not even used, it was not even worn one time but they refuse to refund it. It’s actually pathetic. This is against the consumer protection act. I give you guys 24 hours to refund my money and take your stupid products back. You guys are digusting.
0
Replies (0)SM
Sobi M
1 reviews | Active since Jan 2020
12 Mar 2025, 01:14
Mr Sobi
I bought Lacoste sneakers online, i bought powercourt winter outdoor ( color Black), after i received my order, i then decided no black is not the right color for me, i then send them an email request exchange, then they told me they don't do refund or exchange when u bought your item online, so I'm not sure if this is allowed 😔
Helpful (0)
|Replies (0)SM
Sobi M
1 reviews | Active since Jan 2020
12 Mar 2025, 01:14
Mr Sobi
I bought Lacoste sneakers online, i bought powercourt winter outdoor ( color Black), after i received my order, i then decided no black is not the right color for me, i then send them an email request exchange, then they told me they don't do refund or exchange when u bought your item online, so I'm not sure if this is allowed 😔
0
Replies (0)