JD
John D
Active since Jul 2014
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Disappointed client
Hi Yolandi Botha Thank you for your response regarding the shrinkage issue with my fleece sweatshirt. As a long-standing client who has spent over R100,000 at your store, I am disappointed by the decision not to offer an exchange. While you note that a 2–3% shrinkage is considered acceptable industry-wide, this was never communicated at the point of sale, on product tags, or in-store signage. For a premium brand, this lack of disclosure is concerning. The garment was washed according to the care instructions, and the shrinkage is clearly more than what I would consider acceptable for a product of this standard — especially after less than two weeks of ownership. This raises questions about fit-for-purpose expectations under the Consumer Protection Act, which requires goods to be of good quality and free from defects for a reasonable time after purchase. Additionally, I would like to point out that: • There has been no physical measurement or verification shared with me to prove that the shrinkage falls within your claimed tolerance. • The term “industry standard” is being used without supporting evidence, which is not sufficient to deny a valid return on a relatively new item. I am formally requesting a refund or a replacement, and I urge Lacoste to reconsider this matter in line with your brand’s reputation, the value of loyal customers, and applicable consumer protections. I look forward to a prompt and fair resolution.
0 replies
12 months ago
Queen’s actions exemplified not only exceptional customer service but also true leadership
Edgars Fourways To whom it may concern Trust this email finds you well, Despite the challenges I faced, I feel compelled to highlight the outstanding level of service and professionalism that Queen has provided throughout this entire ordeal. Although my experience with Edgars initially left me deeply frustrated and disappointed, Queen's exceptional handling of the situation has completely changed my perspective on the brand. What began as the worst customer service experience I have ever encountered turned into an unforgettable example of what true customer care looks like, all because of Queen's leadership, accountability, and dedication to resolving my concerns. From the outset, I encountered numerous issues with my purchase, including receiving the wrong phone multiple times, being charged incorrectly, and experiencing poor communication from staff. This left me feeling disillusioned with the brand and questioning whether I would ever trust Edgars again. However, Queen's intervention has completely transformed my outlook. While the resolution wasn’t exactly what I had hoped for, Queen's professionalism, patience, and relentless pursuit of finding a solution for me restored my faith in Edgars and in what the brand stands for. Her commitment to ensuring I was heard, addressing my concerns with genuine care, and offering a loan device in the meantime made all the difference. Queen’s actions exemplified not only exceptional customer service but also true leadership in times of crisis. She took full accountability for my issues, despite the challenges posed by others, and worked tirelessly to help me navigate through a difficult and unpleasant situation. Her ability to stay calm and composed while offering solutions, even when the circumstances were beyond her control, has left a lasting impression. What could have been a bitter, unforgettable experience with Edgars has instead turned into a testament to Queen’s unwavering professionalism. She showed me that the company is capable of delivering an extraordinary level of service and that their commitment to their customers is real. Even though we did not achieve the results I was originally hoping for, Queen's efforts have given me renewed hope in the Edgars brand, and I will never forget the level of care she showed throughout this entire process. Thanks to Queen, this experience—while initially painful—ended on a much more positive note, and it is because of her that I now see the potential of the Edgars brand and the true meaning of exceptional service delivery. Regards Mr Daniel
0 replies
61 months ago
Extremely bad service
It's been an uphill battle to get any sort of service, from Infraplex. It's been over a week since I requested for Wifi, I've submitted the relevant documents at point of contact. The service is absolutely disgusting. Miss Rosjanee’ Ashburner has been giving me the run around and lying to me everyday. She even went to the extent of telling me that I'm welcome to come to the company and speak to the Ceo. If Infraplex is unable to provide service please advise from the start. The manner at which these consultants speak to clients is disgusting, it's as if they doing us a favor. The Manager Mr Nigel Wood is always on lunch and in meetings and doesn't feel the need to get back to clients. It's been over seven days and I am still waiting for his call. The level of incompetence is shocking, sending the wrong invoice with wrong information and figures. If Infraplex is unable to provide us with service please don't waist customers time with false promises. The technician unable to respond for seven days to date. Wow this is mind blowing
0 replies
100 months ago
Disgusting service
From the start of my contract I advised Telkom Sales agent that I would like my debit order on the 20th of each month. Telkom failed to do so, I call the contact centre for 2 mounts to get that issue resolved. Once that happed I was billed on different days besides the 20th. an additional 200 has been charged for all the times it failed which was not may fault. To make matter worse my number was suspended. I made the payment and after 48 hours called the contact center. I was had to hold for more then 30mins by a team leads Audricia ranpersad. This is totally distrusting service and reflects lack of professionalism. I contacted the team again to be placed on hold again. the 3rd time I called I spoke to Percy Ndlovu who advised me that only a letter from the court would allow me access to my call recordings and that his team leader Tony Venter was to busy to speak to me and no email could be provided. My line is still suspended and I am yet to be assisted. why am I being threated in this nature as a customer. Telkom should just close down as there is no hope for their service. No one in Telkom has any sense of responsibly or any ethic s****s. This service has really resulted in a bitter taste and a reflection of a pure from a mockery. why are customers still exposed to this type of service.
210 replies
130 months ago
Always willing to go the extra maile.
Amy Flockhart is a lady that is very passionate about what she does.<br> <br> She is always willing to assist and go the extra mile for her clients. It brings me great joy calling into the Collision Management Centre because there is no task to big enough for Amy .<br> <br> This lady is beyond efficient!<br> @ Amy keep on being the great person that you are, success is coming your way!
105 replies
130 months ago
Revolting service
Getting through to MTN Insurance is a night mare.<br> <br> I have been trying to claim for my device over a good month now.<br> <br> I have sent countless emails to the follow email address [Email Removed] with out a response.<br> <br> After getting no where with that option, I calling the call-centre and spoke to Busisiwe Dolopini' Goitsemang Segopolo, sadly to say they don't care less to assist clients.<br> Emails sent don't get responded to.<br> <br> The call-centre is always on high call volumes and after holding so long the call gets this connected,this is despicable service. <br> MTN we are ones that pay your salaries and if you hoping to survive for any long you, need to change your act very fast.
75 replies
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5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
1 (16.666666666666668%)
1 Star
3 (50%)