EK
Elrica K
Active since Nov 2018
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
Extremely Disappointing Delivery Experience Affecting My Lacoste Shopping Journey
I’m writing to express my deep disappointment with the delivery experience related to my recent order. While I have always associated Lacoste with quality and reliability, the service provided by your courier partner, RAM Couriers, has been extremely poor and it has unfortunately *****ed the overall shopping experience. Despite receiving a notification that my parcel was out for delivery, no one arrived, and I received a misleading email stating that delivery was attempted and I was unreachable. That is simply not true no one called me, and I had made arrangements to be available the entire day. After multiple calls and considerable frustration, I was eventually told that the parcel had been misrouted. I was further informed it was in Randburg, yet no effort was made to get it to Illovo, which is close by. This kind of delay, coupled with dishonesty and lack of accountability, is unacceptable especially when coming from a brand like Lacoste. I chose to shop directly with Lacoste expecting a premium experience, but the delivery service has been the complete opposite. I urge you to reassess the courier partners you work with, as they are a direct reflection of your brand and right now, they’re doing significant damage to your customer experience.
0 replies
11 months ago
Misleading Delivery Claims and Terrible Service from RAM Couriers
I am extremely disappointed with the service received from RAM Couriers regarding a recent delivery from Lacoste. I was notified that my parcel was out for delivery and made arrangements to receive it that day. I was available the entire day, yet no one showed up, and I received an email falsely claiming that delivery was attempted and that I was unreachable. No one attempted to call me at any point. After making multiple calls to RAM, I eventually spoke to an agent who informed me that the parcel was actually misrouted. How can a delivery attempt be claimed if the parcel was never even in the correct area? To make matters worse, I was told I was “unavailable” and “not reachable telephonically.” This is a complete lie. The dishonesty, lack of professionalism, and refusal to take accountability are unacceptable. This experience has been frustrating, time-wasting, and completely unprofessional. I expected far better from both RAM Couriers and Lacoste.
58 replies
14 months ago
Unprofessional staff
Hi PnA Rosebank, I had an unpleasant experience at your store today. Puseletso and her friend verbally attacked me when I simply asked a question at the paypoints. This behavior is unprofessional how can staff yell at customers? I was in the store just 10 minutes ago and did not appreciate the service I received.
0 replies
17 months ago
Worst service ever
Your service has been nothing short of appalling. I placed an order on 28 November with an expected delivery date of 30 November. It is now overdue, and I still have not received it. Today, I received an email stating that your courier partner attempted delivery, yet there is no evidence to support this claim, and the app remains completely unhelpful with no updates. When I contacted your customer service team for clarification, I was met with unprofessionalism and incompetence. Neither of the two consultants I spoke to could provide an explanation for the delay or offer a resolution. I demand immediate action. Update the status of my order on the app, provide a confirmed date for the reattempted delivery, and ensure I receive clear timelines for both of my pending orders. I have been calling all day to get an update on my order, but the experience has been extremely frustrating. A staff member named Jabu ended the call when they couldn’t provide answers, and the same happened with Mbalenhle. When I finally spoke to Nobuhle, she informed me that a portion of my order is packed and waiting for the courier to collect it, which aligns with what I see on the app. However, I have already received that portion of my order, so the system you use to provide order updates is highly misleading. Regarding the second part of my order, I asked about the delivery of my washing machine. Nobuhle stated that it is being outsourced, but how can I trust this information when I was previously given false updates? I requested that Nobuhle escalate the issue to the manager, Phumzile, but she claimed that the manager had already left for the day. This is also untrue because earlier, when I asked to speak to the manager, one consultant said it was impossible, and another claimed they were in a meeting. The level of inconsistency in the information provided is unacceptable and makes it impossible for customers to trust the process or receive accurate updates. I would appreciate it if this matter could be resolved as soon as possible, with clear and reliable information provided regarding the remaining part of my order and its delivery status
56 replies
31 months ago
FNB account frozen, no resolution
This is my second complaint regarding my frozen account.I have made every effort to cooperate with FNB investigation, as I take this matter very seriously. I promptly submitted all the requested supporting documents, including an affidavit explaining the purpose and source of the received funds. However, to my dismay, Bongani, whom I have been communicating with, has been unresponsive to my emails. I have also attempted to seek assistance by calling the helpline, but unfortunately, I have not been able to receive any help. In an attempt to resolve this matter in person, I even visited the branch hoping to get a hold of Bongani or someone who could assist me. Unfortunately, the branch staff informed me that they were unable to reach him either. This leaves me questioning the effectiveness and efficiency of the communication channels within FNB. I have already escalated this matter to FNBs attention, yet I am disheartened to inform you that despite my escalation, no one has reached out to me regarding this issue. This lack of communication and disregard for customer support is highly concerning. I am writing this to firmly express my dissatisfaction with the service I have received so far. I implore FNB to intervene and facilitate a swift resolution to my problem. It is my hope that they can allocate the necessary resources and attention to resolve this matter as quickly as possible.
131 replies
31 months ago
My account is from and I don’t have access to my hard earned money
Hi, my account has be frozen for apparently being part of a **** which I do not know anything about . I received an amount R400 from a friend , whom I can can regard as a friend. I asked her to borrow me an amount of 400 on 7/09/2023. Screenshots attached. She sent me the money on 08/09/2023, which was agreed I will will pay during the course this week. To my surprise my account has been blocked in association with a **** reported by a lady which I can’t name . I don’t not know her nor I have dealings with her. I need my name to be cleared out of this. My life is stuck, I cannot access my account! I have a screenshot, associated with the lady (who reported the *****) communicating with my friend saying she will fix this as it was a mistake. I have been informed Bongani is investigating this case. I also have another screenshot from the lady who reported this case try to fix this mistake, the screenshot is showing that she is in communication with Bongani via emaol, how long does this take? I find it extremely disappointing how you inconvenience your clients
524 replies
60 months ago
Debit order
Hi @FNBSA I have a debit order scheduled for the 1st. I noticed they’ve attempted to draw against my account which didn’t go thru because I received my salary a few a hours later. I just wanna find out the debit order attempt only runs once or they will attempt deducting later?
53 replies
84 months ago
Ripped off by a taxify driver
I took a ride to dainfern square today with Phumulani,I gave him 400 and my trip was 244 , he only gave me 60 rand ... Realized a few minutes after then I called him a countless times and he did not pick up his phone. I called him from a different number he picked then I asked him to please return my money. I went as far as asking where he is so I can come there. He told me he will send me the money. I’m still calling but he is refusing to pay my money. I mean if I as a customer refused to pay him like he’s doing it would have a big deal right?? Taxify your drivers are very unprofessional, and I will not be ripped off due to dishonesty of your drivers. The ratings are really not doing any justice. I reported the driver and still no feed back
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)