I want my money asasp very ****ed off with this *** service

So I ordered sneakers online last month it was delivered but it wasn't as nice as I thought it was I was requested a return they took time to collect lyk almost to a week anyway they collected eventually then now I had to wait almost 2 weeks for my money to be returned returned to my acc keep in mind the sneakers was R2999 the money reflected in my acc was R2250 so where is my balance I sent Teboho emails on emails I called the store spoke to Ronald still no money this is the the second or or third time Teboho has done this to me I must always wait fr my money now th y se do back short Money I am ****ed off I want my Money back I will never order from. Them again Teboho even blocked my number because I have his personal number aswell very unprofessional