Customer being constantly Ignored, now answer when phoning

What a pathetic company to deal with.

I have signed up with LA Debt beginning of December after MY Debt Hero refused to to reduce my installment due to an huge drop in income.

Joelene from LA Debt said because I never received a court order in 18 months from my Debt review company they can help to reduce my installment significantly.

After I signed the paperwork I have only been able to get through to them once in a period of more than 2 months. When I send a query via email it take between 1 - 2 weeks to get a response and when I send a WhatsApp you only get response if you lucky after about 3 attempt if you are lucky. When I send an query on the 18th of December I only got response back on the 13th of January, almost a month later after I had send follow up emails and WhatsApp's multiple time!!! I asked her to let her manager call me during my lunch time when I can take calls or before or after work but to date NO CALL OR EMAILFROM MANAGER IN ORDER TO REPORT THE HORRIBLE BAD SERVICE!!!

I managed to get through to Renay on Wednesday the 28th of January and she promised she will respond to my email and is always willing to take my calls to help me resolve a an serious matter with one of my creditor.

Once again all my correspondence via Email and WhatsApp's falls on death ears and when I call ALL my calls are ignored.

I think it is time to start searching for a provider, who like to provide excellent customer service unlike the non existing service delivery LA Debt is providing their customer as per the high volume of complaints received on Hello Peter, Which Joelene assured me were all lies when signing up with them!!!