Complain: Extremely BAD customer service by Moloko Motaota at Laduma Bochum

Yesterday, 2024/04/14, I was at Laduma Hardware Bochum to exchange the putty because it was old and dry. The guy by the name of Sidney Moloko 'Bibo' Motaota was rude and told me he CANNOTexchange it because it is open and not full. He was arrogant and sounded like he never attented a customer service session in his life. He claim the Laduma head office staff knows him and there is nothing they can. After talking to other guys at the shop they wanted to replace it but ALL of they were dry. The question is how many people get the same product and cannot return them due to transport cost involved? I belived he is does not deserve to serve your customers, his attidute stinks and does not deserve to work with people. The people of Blouberg deserve much better service than was I experienced there. As long as he still work there I don't think I and people in my circle will step in your shop. He thinks he owns it.