Misleading Product Info, Terrible Customer Service, and Verbal Abuse

I purchased a product set from Lady Jane online. The website said nothing about the items being made from PVC, a material known for strong chemical smells and safety concerns. When I complained about the overwhelming odor, the assistant sent me a screenshot that showed “PVC” — but I had already taken a screenshot before that, which proves the website was updated after I complained.

I was told I should have known not to open the individually sealed toys inside the box, even though the smell was only noticeable after opening. One of the items also arrived broken, and I was told I must bring it to the store in person — even though the item was delivered to me and I don’t drive.

When I called to resolve the issue, the staff shouted at me and a woman claiming to be management told me to “stick it up your ass”. I was then accused of “offending staff” and blamed for opening the packaging.

This was a personal gift I bought during a financially hard time. I can’t afford to throw it away, and I feel completely humiliated and deceived. I’ve since reported this to the Consumer Goods and Services Ombud (CGSO) for further investigation.

I’ve also seen many other HelloPeter reviews with similar complaints — so my experience is clearly not an isolated incident. I strongly warn others to shop elsewhere, especially if you expect honesty, product transparency, and basic decency.

I’ve never met such inappropriate and unprofessional treatment, I was left crying and humiliated.