Extremely bad service

When I first placed my order I was patient and willing to wait in accordance to what they had said being approximately 21 days for my goods. I then received an email apologizing for the delay because there was a family member that was ill but that my order would be sorted out. Yesterday I received an email stating that the company is closing down and that they cannot do any refunds but will try their best to ensure that their clients receive their orders. I am highly disappointed and spent a lot of money with this company trying to support a local business and I can see that I have been ****med. It's shocking really.