Lady Secreto keeping screts!

I placed an order in April 2023, as so many others have. Payments made and have heard NOTHING, even though I have asked per email for follow ups on my order. Now, on their website it says company has liquidated! Which is not a short process.How do you continue to accept orders and payments if you know you are not able to provide the services. How do we get a refund on our orders placed?? So very disappointed and angry! I believe the same person has another online store ?!