Hotel is not a 4.5 star hotel. It’s a 2 star hotel

I was so disappointed with the facilities. What made me book with them is the outdoor pool and the beachview advertised on booking.com but the only pool that was there was dirty and treated like a storeroom for pool furniture. The furniture was covered in dust and stacked. The request I had made upon booking for the beds to be separated was not granted. I had to request on arrival again. The cleaners do not change the towels. They don’t make the bed nicely. The rooms are cold and the heating system is not user friendly. There are no slippers and night gowns. The water pressure is low. I’m just so disappointed because this is not what I expected. The place has no value for money.