Shocked By Unacceptable Behaviour

When my MRI co-payment telephone call came in from the Overport head office yesterday, I was then transferred to the Busamed Gateway Hospital branch to make arrangements for my MRI. I was informed telephonically that I could come in at any time to have it done, as no appointments are made. When I arrived at Busamed Gateway Hospital at 09h00 am to have my test, a female receptionist lambasted me for not arriving at a 07h30 am appointment time. I said no one had told me that I was to come in at 07h30, and I recounted my telephone call with the person the day before, regarding no appointments and arriving when available. The same receptionist then said that feedback goes against their company policy, intimating that I was lying in my feedback and understanding of the situation. I reject such unpleasant and unprofessional behaviour. I was then told to wait until 11h00 am for my appointment, and go and sit in the coffee shop, which I duly did. I was told to return at 10h30. I'd no sooner sat down and ordered a cup of tea, when I was told to return immediately for my test, as they were ready "now". I politely declined and said because I'd ordered tea, I would stick to the arrangements made earlier. This behaviour demonstrates a disregard for customary customer quality service, and again, I reject the bad treatment from this branch.