Unprofessional, *********** and subpar product quality.

This company treats customers like a minor inconvenience that will go away if they ignore you for long enough. It seems they have no qualms in violating your consumer's rights. Since 2020 they have only caused misery, significant disruption and inconvenience in our lives. It started with their installation team damaging our door frames, left with massive gaps between the finishings and floors, glue footprint stains all over the place. Despite numerous requests, these issues, so-called “snags”, remain unresolved, and conveniently ignored for 4 years.

Then, several months after installation, the floors started lifting, cupping, and breaking at the joints. After 4 attempts to "fix" their failing floors over the last 4 years, each time a struggle to get them to come out, they literally left us without a floor in our home and damaged skirting boards and cabinetry. We're literally sitting on concrete floors now. This does not seem to bother them in the slightest as phone calls and emails are simply ignored.

Since 2022, we've been asking that they refund our money, as it was obvious they were never going to be able to fix their mess. Their solution was to replace the floor with a cheaper product, at one third of the original cost of the product (4 years later, not even accounting for inflation that has mired the building industry), not like-for-like which is unsatisfactory. Never was the impact of replacing the floors and the process involved communicated to us. When we formally requested our money to be refunded, they just flat out ignored us. They still have our money, yet they deliberately ignore our requests for a refund. We paid for a product we no longer have, yet they think this is appropriate and acceptable to ignore us. It just show the complete disregard to leave their customers in a state of absolute wreck of a situation, when we just wish to move on with our lives.

The owner, Clark, has consistently been avoiding my calls/emails, and only answered when contacted from an alternative number. This conduct is so unprofessional, this is the type of behavior and delaying tactics you usually see with Gumtree *****sters.