SD
Stefan T
Active since Feb 2013
6
Reviews
0
Industries
Reviews
6 reviews20 months ago
Unprofessional, *********** and subpar product quality.
This company treats customers like a minor inconvenience that will go away if they ignore you for long enough. It seems they have no qualms in violating your consumer's rights. Since 2020 they have only caused misery, significant disruption and inconvenience in our lives. It started with their installation team damaging our door frames, left with massive gaps between the finishings and floors, glue footprint stains all over the place. Despite numerous requests, these issues, so-called “snags”, remain unresolved, and conveniently ignored for 4 years. Then, several months after installation, the floors started lifting, cupping, and breaking at the joints. After 4 attempts to "fix" their failing floors over the last 4 years, each time a struggle to get them to come out, they literally left us without a floor in our home and damaged skirting boards and cabinetry. We're literally sitting on concrete floors now. This does not seem to bother them in the slightest as phone calls and emails are simply ignored. Since 2022, we've been asking that they refund our money, as it was obvious they were never going to be able to fix their mess. Their solution was to replace the floor with a cheaper product, at one third of the original cost of the product (4 years later, not even accounting for inflation that has mired the building industry), not like-for-like which is unsatisfactory. Never was the impact of replacing the floors and the process involved communicated to us. When we formally requested our money to be refunded, they just flat out ignored us. They still have our money, yet they deliberately ignore our requests for a refund. We paid for a product we no longer have, yet they think this is appropriate and acceptable to ignore us. It just show the complete disregard to leave their customers in a state of absolute wreck of a situation, when we just wish to move on with our lives. The owner, Clark, has consistently been avoiding my calls/emails, and only answered when contacted from an alternative number. This conduct is so unprofessional, this is the type of behavior and delaying tactics you usually see with Gumtree *****sters.
0 replies
96 months ago
Vodacom online upgrade a pain in the ass!
I'm getting fed up with Vodacom's service and getting the run around with their so-called customer support. Went via their online upgrade option to avoid facing their queues and incompetent staff at their stores. Only to have an incomplete order on delivery - Apple Airpods were not included upon delivery. Attempts to resolve the issue with their customer support failed, as they don't know. Reality is they don't care, and I got cut of or put on hold numerous times. Further, communication from their side is non-existent. After the online order completion, one of the order process steps indicated on screen was that a operator would phone me to confirm the details. This never happened. The email confirmation is a joke as it does not indicate any additional info. I am on the brink of cancelling this order and returning it.
53 replies
97 months ago
Vodacome = Thieving scam with Vodafone live
****ing thieves. Stop stealing my money for bull**** subscriptions I never signed up! I'm getting billed R175 to R245 per month for Vodafone Live. Can't get hold of an operator on their useless customer care line. **** YOU ASSHOLES - my contract has expired months ago already. I won;t be upgrading with Vodacom. Pay back my money!!!!
106 replies
117 months ago
seriously let down and inconvenienced
<p>Currently travelling the UK/EU for business and activated international raoming. When I arrived in UK, I had no service. Being a business trip it's crucial to stay in contact. I phoned vodacom 4 times to try and get my roaming activated. We were seriously inconvenienced and lost a rental car booking because I was unable to be reached.</p> <p>We hard to resort to taking taxis to get to our appoinments, spending thousands of Rands extra just to make it in time and deal woth the inconvenience.</p> <p>Call centres are incompetent and the useless woman had zero interest to assist a person, and I asked them nuremous times to confirm that my roaming was activated and that everything was in order. Apparently not - ****ty customer service.</p>
53 replies
119 months ago
VW is unscrupulous and unreliable - buy a Toyota rahter
<p>VW is not only an unscrupulous company, but also one that manufactures subpar engines. My recent misfortune started when my Gold 7 1.4TSi started using oil (~1L oil per 1000km) after its return from its 45000km service. I brought this under NTT Paarl’s attention, where they had the audacity to charge me over R700 for an oil test for a vehicle which is under maintenance plan. Their useless test didn’t reveal any faults, although is still used oil. I later did the test again, where upon it was found that the oil rings are at fault. On further investigation on the web, it appears that this is a very common problem with all the TSi engines from VW, as well as Audi. The service manager even admitted and acknowledged that many of their cars start using oil around 50000km. I am deeply disappointed with VW and my purchase – my father who’s fleet manager at Pen Bev (1000+ fleet) at the time advised me to rather buy a TOYOTA as from his experience, would not recommend a VW.</p> <p>When I took my car in for repair, I was told that it would take 5 days to fix. I had to ask for feedback, only to be told that parts aren’t available, and importing would take up to 4 weeks, which is ridiculous. VWSA arranged for a courtesy vehicle, but today I received an e-mail (not even a call) from NTT Paarl that I need to return the car because VWSA only offers a courtesy car for 15 days, while it takes 4 weeks to ship parts. Where’s the logic???</p> <p>As a person in sales & marketing, I need my car for work purposes. VW’s service is disappointing and their cars aren’t reliable. They pretend and ignore that there is nothing wrong with their TSi engines, but can you really trust a company that blatantly cheated the whole world with the emission scandal. I for one will not support this brand again, and will sell that piece of **** Golf – so much for upgrading to a GTi or Golf R.</p>
0 replies
134 months ago
Incompetent, useless & non existent service
Bought a new car in January 2015, insured with Discovery and VitalityDrive on the premise that I drive a lot and therefore would benefit from cash back rewards on Fuel spent.<br> After numerous calls to make appointments for DQ track installation and getting contact details to send glasfit report, I finally got an appointment for the installation on 11 February, 3 weeks later. After 2 phone calls to their useless call centre to confirm the process and the dates, they never pitched. This in my books is the worst form of business. I am a professional and run a busy schedule for which I have to plan my day. One business day ruined thanks to incompetence. <br> I was about to cancel, after which Discovery finally delivered the chip on 10 April (3 months later). My account can't be found on the Discovery Insure app, on either my Android phone or iPhone. Again, 3 phone calls to their useless call center for assistance, after which I was promised a technician would call me back in 30 minutes. Still no show. I pay R800+ pm for insurance at Discovery, while I could've paid R650 with Budget/Santam. So much for cash back rewards - more like money wasted! Not recommended.
76 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)