Despicable service from Land Rover Sandton

Two weeks ago I went to Land Rover Sandton as a buyer. A guy by the name of Andrew in new car sales assisted me. I was clearly from the start that I have a 420i bmw that I would to trade in and maybe spend a little more and get a First edition. The short fall on the bmw was high therefore I suggested maybe a older model suv. I spent two and a half hours at this dealership and the only deal this guy was willing to try and help me with was a new ranger for 1.3 million ( R23000pm installments) or take a 3 year old ranger with high millage for R930000.00. Which makes no sense as I am trying to reduce cost and be able to structure a deal with residual. All my fica, bank statement were email to finance while I was at the brunch. Before I could leave the show room the sales guy Andrew tells me just keep in mind that your application maybe declined. Not sure why any sales men when make a obscene comment to a customer who is serious about purchasing. Two days later I contacted Land Rover Sandton to ask what’s going on., the sales man clearly wasn’t hungry enough for the sale so he didn’t bother telling me I was approved for both car applications. I requested the approval to be sent to me and from what I saw the customer interest meant nothing as the wanted me to pay prime plus 5% with out residual over 6 years on the car. I immediately contacted BMW sandton and explain what poor service Range Rover gave me. BMW was able to do an approval for the top of the range x3 with all the extras with an amazing rate where my installments would go down to R16100 pm. The document were ready the same day along with the OTP. I contacted Andrew to maybe give him another shot at this deal and his immediate words to me was that my deal with bmw finance is declined and there’s no way I can get that interest rate. So I email all the docs incl the bmw approval to him. Then too he tells me my deal is declined. I have an excellent credit score and I have never been declined for anything ever before.

My heart was truly set in the Land Rover so I connected Range Rover Fourways. Spoke the the new car sales manager Kevin. He sent me pic of all the stocker he had. The next day I receive approval with an even better rate and I’m taking my car from Fourways instead.

A lesson to be learnt for Range Rover. Sandton, don’t judge a book by its cover. A client can tell they can only spend R16000.00 pm on a car installment you as a sales men should not already think this person can afford this car so you take it on your self to tell the client they will be declined. I also contacted the dealer principal at Range Rover Sandton and explain what has happen he to date hasn’t made contact with me regarding this matter. From a personal point of view I personally feel I got treated and judged at Range Rover Sandton because of the color of my skin. And how I was dressed. I’m writing this review because I feel that by now a females should t be judged when she walks into a car sales showroom and not given a second look at because of the color of their skin as well. I can now say I am extremely happy with the service I did receive from the new car sales manager at Fourways Land Rover Kevin and his team are amazing and going forward that would be my dealership of choice to anyone.