Very disappointing

Big promises, poor delivery. Spent over R100k with this company. Wouldn't advise anyone else to make this mistake. They got fundamental things wrong, like underquoting on the amount of sand and compost needed to build up my flower beds (to avoid swamping in winter), which caused extra, unbudgeted costs down the line. They turned up when they felt like it, in between their other jobs. Loads of delays. Poor communication, Matt, who owns the business, often didn't respond to calls and messages. They recommended a wellpoint company with a friendly, but unprofessional approach, which took nearly a year to get the well point working properly with the irrigation system. The irrigation system installed by Landscaping Cape Town had to be adjusted several times, and still is not working 100% with one solenoid needing replacement and at this point Landscaping Cape Town has abandoned their responsibilities to a system which should still be under warranty. Thanks to them, for the second Christmas in a row, I have had to resort to at least partial manual watering, as not all zones are working on the system they installed. They also don't listen to clients' requirements properly, and then are upset when they supply the wrong items and the client doesn't want to accept them. For example, I specifically requested latte screens along my one wall, and latte screens around my water tank (to HIDE) the water tank. The company supp**** trellises for the wall, and a latte screen which was 50cm too short to hide the water tank. So I didn't accept these items. Also, I requested sufficient Carissa bushes (Num-Nums) to create a hedge around my back garden. Firstly, several of the plants died when the company had to dig them up and replant them to raise the flower bed to the correct level (as should have been done in the first place). Secondly, not all the Carissa plants that were planted by the company are the ones that grow into a tall hedge. I have subsequently been informed that some of them are the kind that only grow into a low hedge, and others are only suitable to be used as ground cover! Yes they are Carissas, but they are the wrong ones, and will never turn into the hedge that I paid serious money for. The team had to come back a second time to properly remove a submerged patio which they had failed to remove completely the first time. They left loads of rubble hidden underground, and some flower beds are less than 20cm deep before a solid rubble layer prevents further root growth, meaning that everything planted there dies. They were fully briefed on what needed to be removed from the ground to prepare proper beds, but once it came time to do the actual work, they did the minimum. Other tasks which were discussed up front (and which Matt said were small jobs which would take very little time to do) like removing a concrete drain against one wall, and filling in one next to the house to prevent water pooling, did not appear on the invoice, and were treated as 'favours' done, which created awkwardness in the face of all the invoiced work which was not being completed satisfactorily. Due to the irrigation system not working properly, about 20% of the plants died over the first Christmas period because it was simply impossible to keep up with the manual watering while I was away. The company took no responsibility for replacing these plants, or the ones that died after they had to dig up and replant a section of a large flowerbed to the level a second time. All in all, a traumatic and expensive experience, sadly lacking in timely, adult professionalism.