PK
Paula K
Active since Oct 2023
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Very disappointing
Big promises, poor delivery. Spent over R100k with this company. Wouldn't advise anyone else to make this mistake. They got fundamental things wrong, like underquoting on the amount of sand and compost needed to build up my flower beds (to avoid swamping in winter), which caused extra, unbudgeted costs down the line. They turned up when they felt like it, in between their other jobs. Loads of delays. Poor communication, Matt, who owns the business, often didn't respond to calls and messages. They recommended a wellpoint company with a friendly, but unprofessional approach, which took nearly a year to get the well point working properly with the irrigation system. The irrigation system installed by Landscaping Cape Town had to be adjusted several times, and still is not working 100% with one solenoid needing replacement and at this point Landscaping Cape Town has abandoned their responsibilities to a system which should still be under warranty. Thanks to them, for the second Christmas in a row, I have had to resort to at least partial manual watering, as not all zones are working on the system they installed. They also don't listen to clients' requirements properly, and then are upset when they supply the wrong items and the client doesn't want to accept them. For example, I specifically requested latte screens along my one wall, and latte screens around my water tank (to HIDE) the water tank. The company supp**** trellises for the wall, and a latte screen which was 50cm too short to hide the water tank. So I didn't accept these items. Also, I requested sufficient Carissa bushes (Num-Nums) to create a hedge around my back garden. Firstly, several of the plants died when the company had to dig them up and replant them to raise the flower bed to the correct level (as should have been done in the first place). Secondly, not all the Carissa plants that were planted by the company are the ones that grow into a tall hedge. I have subsequently been informed that some of them are the kind that only grow into a low hedge, and others are only suitable to be used as ground cover! Yes they are Carissas, but they are the wrong ones, and will never turn into the hedge that I paid serious money for. The team had to come back a second time to properly remove a submerged patio which they had failed to remove completely the first time. They left loads of rubble hidden underground, and some flower beds are less than 20cm deep before a solid rubble layer prevents further root growth, meaning that everything planted there dies. They were fully briefed on what needed to be removed from the ground to prepare proper beds, but once it came time to do the actual work, they did the minimum. Other tasks which were discussed up front (and which Matt said were small jobs which would take very little time to do) like removing a concrete drain against one wall, and filling in one next to the house to prevent water pooling, did not appear on the invoice, and were treated as 'favours' done, which created awkwardness in the face of all the invoiced work which was not being completed satisfactorily. Due to the irrigation system not working properly, about 20% of the plants died over the first Christmas period because it was simply impossible to keep up with the manual watering while I was away. The company took no responsibility for replacing these plants, or the ones that died after they had to dig up and replant a section of a large flowerbed to the level a second time. All in all, a traumatic and expensive experience, sadly lacking in timely, adult professionalism.
0 replies
19 months ago
Table Bay Curtains Rock!
Both their sales and installation teams are top notch. Highly experienced, and offer great advice. The installation was quick, neat, and totally professional. A great job all round. Highly recommended.
0 replies
31 months ago
Webafrica gives shocking service once again
I have been a customer of Webafrica for many years, initially for my internet connection and e-mail service, and later just for my e-mail service. Over the years the service has steadily deteriorated. Initially there was a call centre with real people that you could call and get immediate assistance. Then the telephonic esponses got slower, and I used to get in my car and drive 25km to their office in Woodstock and sit in their offices till I received proper assistance. Now they have removed the Woodstock office, so I am a complete hostage to their appauling bot-dominated whatsapp call centre. I experienced a problem with my email on Wednesday 27th September. I tried self-help for 2 days, and on Friday 29th prepared for battle and contacted Webafrica's whatsapp line. After 3 hours and one or two sporadic communications the line went cold. So I tried again on Saturday 30th. Wasted 4.5 hours this time. Then on Sunday, another two hours. On Monday, 4 hours. Still no communication with someone who even understands the problem, nevermind any serious attempt to resolve it, or even the courtesy to contact me back when they claim to have escalated my query to a particular team. If I wasn't so eager to retain my email address I would have walked away long ago. I can't believe this company is still in business considering the absolutely shocking level of customer service they provide.
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Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)