Avoid working with Layla if you want to avoid disappointment

Reached out to an agent named Layla Agherdien via an ad for a house I was really interested but she didn't respond. I reached out again via WhatsApp and by that time there was already an offer, I asked if we could put in a higher offer but she didn't answer the question. After several follow ups FROM MY SIDE ONLY she left me with hope that their might be a 50% chance the sale will go through. So I stayed hanging on trying to follow up after a week or so but she just blatantly ignored my texts and even my email. Complete lack of professionalism and terrible customer service.