Pits of HELL

This “Hotel” is pure ****ery if that was an existing word. The worst hotel experience thus far.

One star is an exaggeration, I can’t comprehend why and how this hotel is still in business with such bad service, you would swear it is run by the mafia based on how much they do not give a ****, the price is exorbitant for the service I received.

The staircase to the room is dark at night, I almost lost my front teeth getting up the stairs, I had to rely on my cell phone flashlight.

When I returned to my room after 6pm, my room was not cleaned, the reason was that they didn’t have a spare key, who’s responsibility is it to make sure that they have access to the room? I left at 8am in the morning. They couldn’t clean the room for the 10 and a half hours I wasn’t there.

The TV didn’t have a remote, I had to ask a colleague to borrow me her remote to at least watch TV in that miserable hotel, it was so cold, I had to go back to the reception area to ask for a heater and they gave me the most low budget fan heater which barely worked.

The coffee station is on the bedside pedestal, including the kettle. I had to go ask for a shower gel/soap, it wasn’t included the bathroom. The room didn’t have a single mirror, No hangers in the closet, The glasses were so revolting. The restaurant didn’t have a waiter or waitress Gift Chef had to assist us invariably. I was vexed with this hotel.

Nadia the receptionist and Gift the Chef are too good for this place, If they leave, that hotel will be on its knees. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYBODY. I will make sure that our company escalate this matter further.