NS
Nina S
Active since May 2023
12
Reviews
0
Industries
Reviews
12 reviews14 months ago
Missing order, no refund.
I have been using their services for some time now but I have encountered several delivery issues with drivers failing to follow simple instructions as to where they need to leave my order. My order has been delivered and left at the gate according to the drivers on a few occasions and were ****** while I specifically asked for my order to be left inside my yard. I have reported that issue several times and it was handled accordingly. Today however, I got endless calls from the customer services but the matter wasn’t resolved, they kept contradicting each other with the driver and I didn’t get paid back the money I lost with the order I didn’t receive. According to the driver he left it outside (he even sent me a picture to prove) while the office one of the consultants said he left it inside my yard as instructed. This level of incompetence is astounding.
0 replies
16 months ago
***********
I received an sms from Capitec notifying me that my account will be paused unless I submit documentation to an email or go to a branch. I went to the Hazeldean branch and Jena said it’s updated, on the 12th December they paused my account and I immediately went to the same branch and spoke to the same person, I submitted my documentation and on the 17th I called the customer care line and I spoke to Lithemba and she said my documentation was never received and the email address I sent to (to one I was given by the agent Jena) isn’t in their system and I emailed my documentation again to the customer care email and they responded that they received everything and my review will take 48 hours. Today it’s the 20th and my account is still paused, I called customer care again and this time spoke to Thapelo and he told me to re-do everything I have been told to do initially because it wasn’t loaded in the system. 8 days later. Capitec is so ***********, I hope this review assists anybody is considering this bank as an option, DO NOT OPEN AN ACCOUNT WITH THEM. When you open an account you don’t go through all the hassle. I wish I had read the reviews before hand. All my hard earned money is blocked during the festive season, I can’t even pay my bills.
56 replies
20 months ago
****mers
I had the worst experience with the staff members at Computer Mania Irene, customer satisfaction isn’t a priority for these men. I bought an inverter from them on 16th of May 2024 and I used it that evening during load shedding and it worked for about an hour. The next time I used it was about a week later and it literally worked for just 2 minutes, I assumed that maybe I had to charge it for longer and I did. A few days later, the same thing and I had only plugged in my cell phone to charge it. After then it never worked again. On the 16th of May I took it in for evaluation and they told me that they needed 21 days for a proper “diagnosis” and 30 days later there was still no communication from them and I went to check in person and they were so rude, manager refused to show face when I requested to speak to the relevant person. 40+ days later, I still don’t have my inverter back yet they keep insisting that they didn’t find anything wrong with it. They won’t even refund me. This is the worst customer service ever. I will gladly escalate this matter further. I read the condescending responses from the owner or manager from that branch on some of these reviews on here and I respectfully ask you to not respond to this. I am just writing this review so that other potential customers do not make the same mistake I did. Save your money and go where you will be satisfied. I DO NOT RECOMMEND THIS STORE.
0 replies
21 months ago
I never received my orders
On the 31st of July 2024 at 14:50pm I received a message from Checker60 confirming that my order was delivered yet I did not receive my order. I immediately called the delivery guy Shingirai Mukarombwe and asked him where he left my order and he kept on insisting that he dropped it off while he hasn’t. He drove back and still **** and insisted that he dropped left it by my bin then the story changed and he said he asked our neighbour to give us the order. Why is it my neighbour’s responsibility to give me an order from Checkers60? The neighbour denied receiving any order from the delivery guy and there is no evidence proving that my order was delivered there. And why was it delivered elsewhere when my address is correct on the app? This isn’t the first time I have issues with this service, a few weeks ago one of the delivery guys left my order outside my yard and one of the residents stole it before I could walk out to collect my order and I was credited for that order. This is such an inconvenience for a service that is meant to be convenient. I called the helpline and 3 hours later I am still waiting for the “escalated” complaint to be attended to. This is utter nonsense.
0 replies
27 months ago
Revolting mediocre service
I went to Piza ē Vino Lynnridge and this is by far the WORST Piza ē Vino in Pretoria. We waited for our food for more than an hour, left unattended at that. The food didn’t disappoint, it was the quality pizza that we love from Piza ē Vino generally but I was left with a bad taste in my mouth for other reasons. On my mother’s birthday, while I am highly pregnant and all I literally wanted was to order more drinks. We had to beg for service from multiple waiters and waitresses and we still didn’t get assistance. Eventually our waiter by the name Chamu came to our table, after we had to force him to attend to us and he told us that he is busy with our customers and we must to take it up with the manager he doesn’t care. That level of arrogance is astonishing, and revolting. We are paying customers as well and we all deserve to be prioritised. The training these waiters and waitresses underwent is concerning because the level of incompetence in this specific establishment is crippling and the confidence that we should take it up with the manager is what concerns me more than everything else, why are they so comfortable disrespecting paying customers? I could have walked out if it wasn’t ******* to just leave without paying the bill. We struggled to even get the bill to our table as nobody would attend to us. I have never experienced such mediocre service. The manager came to our table eventually and surprisingly professional considering my observations of how the staff members conduct themselves, but at that point I have had enough. He apologised and personally handed us our bill. I couldn’t get out of there quick enough. I always opt for the Piza ē Vino in Irene Village Mall, they understand hospitality and they are not inhumane. I stumbled across this one because it was the nearest one to us as I have recently moved to Silverlakes and being highly pregnant we didn’t want to go too far. It was the definition of WRONG TURN. It is so disheartening because the restaurant is so well presented, the manager was welcoming from upon arrival, the food is the great quality we are use to but it isn’t enough for me to ever want to go back there again, they don’t need my money. I wouldn’t recommend this establishment.
0 replies
27 months ago
Worst customer service ever
This is by far the WORST Piza ē Vino in Pretoria. We waited for our food for more than an hour, left unattended at that. We asked for assistance from multiple waiters and waitresses and we still didn’t get assistance. Eventually our waiter by the name Chamu came to our table, after we had to force him to attend to us and he told us to take it up with the manager. That level of arrogance is astonishing. We struggled to get the bill as nobody would attend to us. I could have walked out if it wasn’t *******. I DO NOT RECOMMEND THIS RESTAURANT TO ANYBODY…
0 replies
27 months ago
Unregistered Driver
I had the most unbelievable bad experience with Pizza Perfect Equestria. I placed an order via Uber Eats and after an hour, I received a message that my order was cancelled BY THE DRIVER. I call them and spoke to the manager and she said my order was collect by a short unregistered Uber Driver but they gave the order to him regardless and I must take it up with Uber directly because they gave the order to an unregistered driver. I contacted Uber Eats and I was told that according to their system my order was delivered. It didn’t arrive because on the app it said it was cancelled, according to Pizza Perfect the order was handed over to an unregistered driver. If they have knowledge of this driver being unregistered why did they give him the order? This is so unprofessional and unacceptable. Pure bull****. I will escalate this matter further. How this matter was handled is beyond astonishing.
0 replies
29 months ago
Chelino is a ****
I bought a car seat for delivery on the 2nd of November 2023, it’s the 20th today and no communication whatsoever as to why the car seat I paid for hasn’t been delivered yet. When I check online, it says “processing”… This is by far the worst company to buy from online. I wish I had read the reviews before making that decision. At this point, I will give birth before this car seat is delivered, that’s if it gets delivered at all. STAY AWAY FROM ChelinoBaby
0 replies
33 months ago
Pits of HELL
This “Hotel” is pure ****ery if that was an existing word. The worst hotel experience thus far. One star is an exaggeration, I can’t comprehend why and how this hotel is still in business with such bad service, you would swear it is run by the mafia based on how much they do not give a ****, the price is exorbitant for the service I received. The staircase to the room is dark at night, I almost lost my front teeth getting up the stairs, I had to rely on my cell phone flashlight. When I returned to my room after 6pm, my room was not cleaned, the reason was that they didn’t have a spare key, who’s responsibility is it to make sure that they have access to the room? I left at 8am in the morning. They couldn’t clean the room for the 10 and a half hours I wasn’t there. The TV didn’t have a remote, I had to ask a colleague to borrow me her remote to at least watch TV in that miserable hotel, it was so cold, I had to go back to the reception area to ask for a heater and they gave me the most low budget fan heater which barely worked. The coffee station is on the bedside pedestal, including the kettle. I had to go ask for a shower gel/soap, it wasn’t included the bathroom. The room didn’t have a single mirror, No hangers in the closet, The glasses were so revolting. The restaurant didn’t have a waiter or waitress Gift Chef had to assist us invariably. I was vexed with this hotel. Nadia the receptionist and Gift the Chef are too good for this place, If they leave, that hotel will be on its knees. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYBODY. I will make sure that our company escalate this matter further.
0 replies
34 months ago
Telkom a **** show
I read through the reviews now before typing my own and I wish I had done so before entangling myself in this situation I’m in right now with Telkom. I noticed that they don’t even bother to respond to client’s reviews because they genuinely do not give a ****. I had a contract for a year with Telkom for a sim card with unlimited calls and data for my business and after it expired I went to the store in Woodlands Mall to ask them to renew my contract and the lady who assisted me said there was no need because from here onwards they will deduct month to month and if the transaction in unsuccessful they will terminate the month to month. Silly of me to believe that. Over a year later, without even using the sim card I noticed that they still deduct money every month, on the month that they decided to deduct double, it didn’t go through and I only took notice then. I went to the store to ask them to terminate the damn month to month deductions and I was told to pay off the debt first, I paid and they’re still deducting money for services I do not even use. I have no words but defeat and endless stress 😂
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)