Worst Service

I made a booking 2 months ago using a voucher I had won for a 2 night stay for two people at the Langebaan Boutique Hotel, who claims to be the only 5 star hotel in Langebaan. Upon arrival they had not reserved a room for us and seemed shocked that we were there. The receptionist admitted she had messed up and not put our booking into the diary however the service received from management after this was horrendous. A 'plan' was made and we were put in a room in a building next to the actual hotel. When viewing the room we were shocked. For a hotel claiming to be 5 stars this room reflected zero stars. We then called the owner from the room, as we were in the building next to the hotel, to express our sadness in the quality of the tiny room we were being squashed into at the last minute and he was so arrogant and rude to us, basically blaming us for the fact that they messed up the booking and were now fully booked with a conference party. I'm not sure if it was the fact that we used a voucher and did not pay for the stay or the fact that he perhaps does not know how to deal with issues arising in his own hotel but if you happen to choose this hotel to stay at please make sure you first confirm which room you will be staying in and check up 100 times before arriving that your booking is confirmed. We did not end up staying as the room provided was so small and cramped with no view whatsoever, which I guess worked in the owners favor as he now had two less guests to worry about. Not that he was too concerned to begin with. Overall the service was appalling by the owner himself and in my opinion the 5 stars mean nothing if you have someone with a 1 star mentality in the hospitality industry running the place.