PB
Pooja B
Active since Oct 2020
4
Reviews
0
Industries
Reviews
4 reviews39 months ago
Worst Service
I made a booking 2 months ago using a voucher I had won for a 2 night stay for two people at the Langebaan Boutique Hotel, who claims to be the only 5 star hotel in Langebaan. Upon arrival they had not reserved a room for us and seemed shocked that we were there. The receptionist admitted she had messed up and not put our booking into the diary however the service received from management after this was horrendous. A 'plan' was made and we were put in a room in a building next to the actual hotel. When viewing the room we were shocked. For a hotel claiming to be 5 stars this room reflected zero stars. We then called the owner from the room, as we were in the building next to the hotel, to express our sadness in the quality of the tiny room we were being squashed into at the last minute and he was so arrogant and rude to us, basically blaming us for the fact that they messed up the booking and were now fully booked with a conference party. I'm not sure if it was the fact that we used a voucher and did not pay for the stay or the fact that he perhaps does not know how to deal with issues arising in his own hotel but if you happen to choose this hotel to stay at please make sure you first confirm which room you will be staying in and check up 100 times before arriving that your booking is confirmed. We did not end up staying as the room provided was so small and cramped with no view whatsoever, which I guess worked in the owners favor as he now had two less guests to worry about. Not that he was too concerned to begin with. Overall the service was appalling by the owner himself and in my opinion the 5 stars mean nothing if you have someone with a 1 star mentality in the hospitality industry running the place.
0 replies
45 months ago
Great Service
Lionel and Beryldene are extremely helpful and assist me with all my needs regarding debit orders etc. I'm so glad to have been put in touch with them to assist me.
134 replies
60 months ago
Disgusting
Afrox has the worst customer service! Been trying to order an oxygen cylinder for a week now with no luck. I wait on the phone as the website says I cannot order online and I get put on hold after waiting one hour to talk to someone. The staff have no idea how to do their jobs and take us clients for a complete joy ride with no assistance whatsoever. I am so disgusted in this service - did not expect this from such a big brand.
0 replies
67 months ago
Immature and reckless crew
Zero Covid-19 protocols followed except for hand sanitizer provided by a staff member. No covid-19 screening process whatsoever. The crew coming down on the last trip were extremely unprofessional and unaware of social distancing while inside the cable car. They forced customers to squeeze into the cable car so as to avoid a second trip and joked about the fact that most people take their masks off anyway so what was the point of social distancing, regardless of the stickers clearly marked in the cable car. Did not expect such immature and reckless behavior from the staff.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)