Poor Quality, Service and Customer Care VW Lannie Motors

Went to dealership in Tzaneen Lannie Motors, to repair the boot on my newly purchased Polo Vivo Mswenko.

1. There was no spares for the boot latch in RSA according to the dealer (Wayne) which I later found out there where 4 in Pretoria

2. He said he was not going to go out of his way since I did not even purchase the car from them(Tzaneen Lannie Motors)

3. The was no courtesy car that he could give. The floor was packed with used cars..... the service advisor said all four are gone, Wayne says all five are gone which makes me wonder...

4. He proposed that I should always drive with someone so that they look after the car, imagine....no concern for me or my property at all let alone safety of my family

5. I called VW SA to assist in resolving the problem, but NO the lady said she required 24 to 48 hrs to resolve the problem. After I have told her I am at the dealership and they saying to me they want to close as they cannot help me... no urgency at all...

So I have bought a car brand new in 2020 November

1. Boot does not close and there is no spares.

2. There is nothing VW SA can do, so I must just drive around with a car that the boot cannot close.

3. Cannot even have a courtesy car while we all wait for spares.

I should mention that I have purchased four (4) VW cars in my time (15yrs in a row) I have never seen such a service or poor concern from a dealer and VW SA.

Still waiting for the 48hrs to see how the problem gets resolved

Milton M Malatji 0829041948