Lousy craftmanship and problem solving delays by Landsdown Boards / Cape Town

Lansdowne Boards' level of Service and Quality is inferior and not recommendable: I ordered new kitchen units from Lansdowne Boards in August 2021. Due to various shortcomings/faults on the side of Lansdowne Boards, the job took more than 4 months to finish:

On several occassions I was presented with inferior quality and time delays beyond acceptable levels by Lansdowne Boards:

Everything started when their salesperson Kenneth Miller told me that the flat packed units are ready for collection. I started my micbrobus and drove to them, only to learn that Mr Miller was not in the day we fixed for the collection and the items were not ready. After telling a manager present my dissatisfaction about this, he agreed to deliver the units after the week-end. From this point onwards, nothing was working properly from the side of Lansdowne Boards:

Units were delivered in 2 batches (not everyting together). The doors were not present as still with the spraypinter. I was told I must let them know when I want the countertop and its lenght. Despite this agreement, the delivery guys brought me a countertop already cut. (Sorry, I did not give them the lenght yet) and the edges were chipped. When the spraypainter was done with the doors, depite me furnishing exact color codes and samples swaps, instead of receiving a royal blue like colour, the doors came in a light lilac. I had then to drive around and pay for new paint samples from a paint specialist to furnish via Lansdown Boards to the spraypainter. Then it took weeks waiting time for the job to be redone. The color came out correct the second time. But a piece on the order list was forgotten and a further delay of weeks. When this piece finally arrived wrapped, the wrapping left ugly marks on it and it had to be spraypainted again. Another few weeks delay. With regards to the flat packed units: There was no instruction manual on how to assemble them included, as this is highlighted on the website of Lansdowne Boards. I paid for a customs job and then was told that for the customs jobs there is no instruction manuals. Hello, customs job cost more then the regular flat packed units and an instruction should be included. What an excuse. At various occassions there were not enough wooden dowels and certain *****s missing. Also some doors hinges were not included. And then bolts in some door hinges were missing as well. I had to drive forward and backwards several times, complain, etc., in order to get the missing parts. All bottom boards of several units were drilled out of measurement on the left hand front sides. Assembling the units in this state would have left an uneven front and hence doors would not close neatly. This was investigated and I was told that the German made drilling machine of Lansdowne Boards was out of measurements and that they will redo the entire job. Then this statement changed to, no - we will redrill or widen the existing holes and it should work then. So a "fiddle job" and not a precise job I paid for was forced onto me. Their machine was out of order for many days in any case. Drawer units were delivered with parts where the melamine was chipped-off looking very ugly and where some front and end boards were scew. They delivered twice new drawers. Every time they did a job again, there was quality issues with the newly delivered parts. The employee who came around to fetch the built-up units, brought some back with damaged floor boards, which then had to be exchanged again. In amending a top part of the sink unit at the back, the same guy cut off too much of the part and this had to be done again. The whole job was a never ending story of poor quality and craftmansship and dealing with a salesman who was friendly but else always took his sweet little time of weeks to make good after every major complaint. No wonder, the whole job which started in August 2021 could be completed in January 2022 only. Lansdown Boards also wanted 100% payment before starting with the job. Once more, any company who wants everything in advance - do not trust them. Because a company who has a good reputation and provides good quality, will not ask for 100% in advance. I asked the salesman Kenneth Miller to forward my dissatisfaction to his management and that under the circumstances I would expect a part-refund of lets say 30% of the total amount of R 13'794.46 paid to Lansdowne Boards. This for all the time, petrol and nerves, etc., I wasted in dealing with them. Also for having settled with a job where the holes were drilled out of measurement by their faulty machine. I had to accept their "fiddle job." I do hold a whole photo library of the ordeal I had with Lansdowne Boards. I also never got my paint samples I organized for the second spray painting replaced by them. I asked Mr Miller for this. Just silence from their side. I certainly cannot recommend anyone to use Lansdowne Boards whatsoever. Neither their workmanship nor their attititute is recommendable. They caused me lots of pain and aggony. Unprofessional to the core. And when asked for a compensation for the damages suffered, pure silence from their part. Nil.