WB
Walter B
Active since Jun 2012
6
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0
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6 reviews43 months ago
company wanted to take consumer for a ride
I cannot recommend this company to anyone at all. They wanted to take my wife for a fool whilst I was away on business. They wanted to sell her a new gate motor, telling her that the old one is completely damaged and charging ZAR 8000.00 for a new motor incl. installation. When I came back from business I had a friend of mine who is a specialist in gate motors checking it out and there was nothing wrong with the motor. It took this friend of mine 20 seconds to reset the motor and it worked properly. Obviously, Easy Locks and Controls PTY Ltd wanted to cash in on a new motor which one could get on the internet for ZAR 4690.00 exkl. installation and then pocketing the old still working motor as well for resell. What a lousy and dishonest approach. Do not use these people at all. They are crooks. When I wrote them an email to complain about their service for which they charged a ZAR 495.00 call out fee, I never got any reply. Speaks for itself, right? Chancers.
0 replies
49 months ago
Lousy craftmanship and problem solving delays by Landsdown Boards / Cape Town
Lansdowne Boards' level of Service and Quality is inferior and not recommendable: I ordered new kitchen units from Lansdowne Boards in August 2021. Due to various shortcomings/faults on the side of Lansdowne Boards, the job took more than 4 months to finish: On several occassions I was presented with inferior quality and time delays beyond acceptable levels by Lansdowne Boards: Everything started when their salesperson Kenneth Miller told me that the flat packed units are ready for collection. I started my micbrobus and drove to them, only to learn that Mr Miller was not in the day we fixed for the collection and the items were not ready. After telling a manager present my dissatisfaction about this, he agreed to deliver the units after the week-end. From this point onwards, nothing was working properly from the side of Lansdowne Boards: Units were delivered in 2 batches (not everyting together). The doors were not present as still with the spraypinter. I was told I must let them know when I want the countertop and its lenght. Despite this agreement, the delivery guys brought me a countertop already cut. (Sorry, I did not give them the lenght yet) and the edges were chipped. When the spraypainter was done with the doors, depite me furnishing exact color codes and samples swaps, instead of receiving a royal blue like colour, the doors came in a light lilac. I had then to drive around and pay for new paint samples from a paint specialist to furnish via Lansdown Boards to the spraypainter. Then it took weeks waiting time for the job to be redone. The color came out correct the second time. But a piece on the order list was forgotten and a further delay of weeks. When this piece finally arrived wrapped, the wrapping left ugly marks on it and it had to be spraypainted again. Another few weeks delay. With regards to the flat packed units: There was no instruction manual on how to assemble them included, as this is highlighted on the website of Lansdowne Boards. I paid for a customs job and then was told that for the customs jobs there is no instruction manuals. Hello, customs job cost more then the regular flat packed units and an instruction should be included. What an excuse. At various occassions there were not enough wooden dowels and certain *****s missing. Also some doors hinges were not included. And then bolts in some door hinges were missing as well. I had to drive forward and backwards several times, complain, etc., in order to get the missing parts. All bottom boards of several units were drilled out of measurement on the left hand front sides. Assembling the units in this state would have left an uneven front and hence doors would not close neatly. This was investigated and I was told that the German made drilling machine of Lansdowne Boards was out of measurements and that they will redo the entire job. Then this statement changed to, no - we will redrill or widen the existing holes and it should work then. So a "fiddle job" and not a precise job I paid for was forced onto me. Their machine was out of order for many days in any case. Drawer units were delivered with parts where the melamine was chipped-off looking very ugly and where some front and end boards were scew. They delivered twice new drawers. Every time they did a job again, there was quality issues with the newly delivered parts. The employee who came around to fetch the built-up units, brought some back with damaged floor boards, which then had to be exchanged again. In amending a top part of the sink unit at the back, the same guy cut off too much of the part and this had to be done again. The whole job was a never ending story of poor quality and craftmansship and dealing with a salesman who was friendly but else always took his sweet little time of weeks to make good after every major complaint. No wonder, the whole job which started in August 2021 could be completed in January 2022 only. Lansdown Boards also wanted 100% payment before starting with the job. Once more, any company who wants everything in advance - do not trust them. Because a company who has a good reputation and provides good quality, will not ask for 100% in advance. I asked the salesman Kenneth Miller to forward my dissatisfaction to his management and that under the circumstances I would expect a part-refund of lets say 30% of the total amount of R 13'794.46 paid to Lansdowne Boards. This for all the time, petrol and nerves, etc., I wasted in dealing with them. Also for having settled with a job where the holes were drilled out of measurement by their faulty machine. I had to accept their "fiddle job." I do hold a whole photo library of the ordeal I had with Lansdowne Boards. I also never got my paint samples I organized for the second spray painting replaced by them. I asked Mr Miller for this. Just silence from their side. I certainly cannot recommend anyone to use Lansdowne Boards whatsoever. Neither their workmanship nor their attititute is recommendable. They caused me lots of pain and aggony. Unprofessional to the core. And when asked for a compensation for the damages suffered, pure silence from their part. Nil.
0 replies
49 months ago
HISENSE refuses to take liability for part which came faulty from their factory.
HISENSE is a company not to be trusted as a consumer. They duck and dive from their liability to replace a faulty water dispenser in a new fridge. Despite advertising years of warranty for their products, they refuse to replace the part as the fault was not reported within 7 days after purchase to them. Unfortunately, this could not happen as fridge still was packed for around 3 weeks after purchase and fault only discovered when inners of fridge were unwrapped and fridge taken into use. I AS THE CONSUMER WAS NEVER TOLD TO CHECK EVERYTHING INSISE THE FRIDGE WITHIN 7 DAYS OF PURCHASE. This is misleading the consumer and a against The Consumer Protection Laws in South Africa. In South Africa you can buy anything and return it or file a complaint about the item bought within 1 calendar month and this is common rule. Hisense makes their own rules but does not highlight this to the consumer. To the contrary their blind the consumer with rosy warranty periods and do not stick to them in any way. Fraudulent Actions. Wording complaint to Hisense: I bought a H610BSWD Hisense fridge through Hi Fi Corporation, N1 City Branch. I did buy the fridge when it was on special on 30.10.2021 Having been still busy with renovating my kitchen I fetched the fridge on 18.11.2021. When I fetched the fridge, a quality check was done of the outside of the unit and the first fridge unpacked had severe scratches on the upper front door. So they unpacked a second fridge which happened to be the last one of this model they had in stock. This one was fine on the outside. As the quality check happened in the loading bay of Hi Fi Corp and as they were other customers waiting for goods to be collected, we did not unpack the fridge completely to check every item on the inside. The fridge has been tapped-up and it would have been very difficult and time consuming, removing all the tape, opening the fridge up and checking all parts inside if they came in a good order from the factory. At home my kitchen renovation was delayed for another few days. I then finally could unpack the new fridge on 09.12.2021. Only then I discovered that the water dispenser inside the fridge came with a crack from the factory. Damage only discovered the day fridge was unpacked at home – 09.12.2021. It must be highlighted that this crack is on the inside of the dispenser and not on the outside. So nobody could have inflicted such crack after the fridge left the production site. Since I received the fridge, I never tried to take the water dispenser off and I did not temper with it in. That this is the truth and nothing else than the truth, can be verified by a qualified Hisense Service Technician. Now to my complaint. It is obvious that items with scratches and cracks slip through the quality control of Hisense when leaving their factory. This is documented that the first fridge HiFi Corp. unpacked to view – the outside had heavy scratches on the stainless steel surface. The staff of HiFi Corp. N1 City did by the way make photos of this incident. I reported the cracked water dispenser unit to HiFi Corporation N1 City, Mr Angelo Swart (in sales). Date: 09.12.2021. In due course I got a phone call of a gentleman named Nico, being a technician for Hisense Fridge. His tel. contact is: 081 248 5244 He told me that he will order the replacement part in Joburg (after I supplied him with the serial no., etc. of the fridge) and that he will call me once it arrived and it will be exchanged under the warranty. Then I never heard from Nico (Tel: 081 248 5244) again. Suddenly on 07.01.2022 Ms Domenique Thomas from HiFi Corp N1 City sent me an email that Hisense voided my claim under warranty because we did not report the faulty part within 24 hours. What an unacceptable explanation??? With all due respect, what is this??? I could not report such fault within 24 hours as the fridge stood wrapped and packed in my lounge until I was finished with my new kitchen floors. Only then I could move the fridge into the kitchen and started to unpack it completely to notice the fault with the water dispenser. Explain to me why Hisense offers 2 years warranty but wants to run away from liability for faulty parts supplied from their factory under the circumstances I detail to you. HI-FI Corp did not stand in for me as the client as well. When having a verbal fight with Ms Thomas and also her boss “Danie”, I encountered nothing but arrogance from them, they did not want to stand-in for me and take this up with Hisense. They were absolutely not going the extra mile after having received the business. They also altered their response that we should have reported it within 7 days to them. So suddenly from 24 hours to 7 days. This are Bungy Term Rules, right? Well, these are not your employees but you should know about them. I bought from them and hence my dealing are initially with them. There is an international rule in good business practice that the customer is right if any doubts are coming-up about a business transaction and that unhappy customers are not good to the reputation of any business and their complaints should be seriously investigated and wherever possible a remedy should be applied to keep a customer in future. One unhappy client will tell hundred others. Hisense did not even bother to send someone around to get to the proof, that I am not the one to blame for a faulty part received and that I did not temper in any with the water dispenser concerned. After all it is the name of Hisense which is at stake and one just cannot turn around after an item which costs us R11’000.00 (is now being sold for R 15’0000) of my hard earned money and void any liability. I experienced so far only poor service and no after sales responsibility/service at all. Next step is to drag this injustice to the Consumer Protector and the Media . So hello Hisense Management: Enjoy the damage to your companies' reputation. Or is there anyone in Hisense South Africa Management whose brain is working properly and who stands for fairness towards a consumer who bought their product and gets turned away for a valid faulty parts issue? I would be surprised to hear from a decision maker of Hisense South Africa and not only their service complaint staff who cannot count 1 and 1 together??? In the interim I will be spreading the bad word about Hisense and recommend everyone NOT TO BUY YOUR PRODUCTS.
0 replies
62 months ago
TELKOM CONTRACTS WHICH DID NOT WORK FORCED TO PENSIONER
My dad was promised by Telkom staff to get monthly data of 10GB on his cell phone and also on the cell phone of my mom. This besides a third contract running on a mobile Wi-Fi Router. Mainly used for my dad’s laptop. The 2 mobile nos. concerned are: Dad – Bruno Bosch = 076 268 0169 Mom – Christine Bosch = 063 742 6679 Sadly, my mom passed away on 31st December 2020. As a result we wanted to cancel her data contract on her phone. Then we had to find out, that only the mobile Wi-Fi Router had a Telkom sim card in and was the only data contract out of 3 which was working for the past 17 months. Both phones of my dad and my mom, still had Vodacom sim cards in and no Telkom sim cards were ever received from Telkom by my dad and neither a sim swap done. Why have no sim card swaps been done in order to get the data directly on the 2 phones of my parents and for them to keep their tel. nos. issued by Vodacom? As it stands now, my dad was billed R99.00 x2 = R 198.00 for 17 months amounting to R 3’366.00 in total. This from beginning of September to end of January 2021. For 2x 10GB data contracts on 2 phones were data never could be used without Telkom sim cards???. My dad should have been given proper advice by Telkom staff before entering into those contracts. This did not happen. He was simply misled by Telkom staff at the Somerset West Branch, etc. He wanted data on the phones directly and not only via the Wi-Fi Router. His English is very poor. He is a ripe 78 years old pensioner. He was left with the understanding to get 10GB data each for R 99.00 monthly on 2 mobile phones belonging to him and my late mom. He thought all was working fine as he had no idea that when at home the data for the phones was coming via the Wi-Fi Router on the phones and not via the 2 phones directly. There was no data being delivered via the 2 phones with NO Telkom sim cards in them but Vodacom sim cards. Relative to info we received from your Somerset West Branch on 27.01.2021, NO DATA WAS USED AT ALL FROM THE 2 CONTRACTS WE CONTEST. Certainly not, my parents were without Telkom sim cards for those. My dad did never have the knowledge how the whole data system is working. It cannot be correct that data contracts are sold to elderly and technically helpless people with no understanding how data on phones and routers works. And this without giving them proper advice what they really need and how things are working for them. This advice was never given and my dad left in the dark. The 2 contracts concerned did not work with Vodacom cards on a Telkom network. How could they ever??? We cancelled the 2 contracts on 27.01.2021 in your Somerset West Branch. We were told there are no cancellations fees involved. Order No.: 846442309A Order No.: 846438187A The 2 contracts nos. are 0678432334 0685101016 Under these unfair circumstances we demand that my dad by given the full credit for the data charged to the 2 mobile phones. He never could use such data over the period of 17 months. If required, my dad will provide a signed Affidavit. We hope that Telkom will sort out this mess for the data bills without us having to pursue the matter through the South African Police, The Public Protector, ICASA, the Media, etc. in order to get it solved.
0 replies
70 months ago
DAMAGES CAUSED BY PARKING BOOM SYSTEM AT EMPERORS PALACE
DAMAGES CAUSED BY PARKING BOOM SYSTEM AT EMPERORS PALACE I had damages caused to the vehicle I was driving by the parking double boom/gate exit system at EMPERORS PALACE / PEERMONT GLOBAL. The incident happened in the early morning hours of Friday 31.08.2019 at gate no. 7. The first boom was opened after the Security Guard present checked the parking ticket I paid for. The second boom/gate should have been closed at that time as there still was a vehicle in the gap between the 2 gates. But the system and/or security guard present allowed me to drive into the gap. The outer boom was still kept open and this is certainly a clear sign to continue slowly through the second boom/gate. As I undertook this, the outer boom closed on top of the vehicle I was driving, leaving damages which had to be repaired - amounting to Rand 4'179.10. The boom area was dark and poorly lit and I am not familiar with this double boom system as residing in Cape Town where we are used to single booms. Under the circumstances, I did not look for an exit button, which I later learnt was located in the gap between both booms. Having a button there or not, the system should be foolproof and should never close on top of a car when left open. The system should not allow any car into the gap when the gap is not completely cleared and the outer boom should always be closed until the exit button is pressed. Then people will start looking for a button IN THE DARK to open the outer gate. After several correspondences with Emperors Palace, they deny liability for a malfunctioning or wrongly operated exit boom system. They want to put the blame on me with the explanation that I was tailgating. Would their system be programmed and working properly , tailgating was not possible at all. Maybe it was even human error by the security guard who stood by the inner boom - EMPERORS PALACE is keeping quiet about this. Maybe this person should not have opened the inner gate but to the contrary did so. With all due respect: With a double boom system NO vehicle should be allowed into the gap between inner and outer boom when the gap is NOT cleared of vehicles. Opening the inner boom and allowing a vehicle to enter the gap and still having a slow vehicle moving in the gap and through the outer boom signs a green light to continue through the outer boom and to follow the vehicle in front. There are many boom systems in South Africa in operation where a boom remains open if several vehicles follow in sequence to exit and it does not close between every vehicle. I regard it as very shabby and cheap by EMPERORS PALACE / PEERMONT GLOBAL to deny liability and they are ducking away for settling the bill for the damages caused by a system which is misleading the user/consumer/client. I supplied them with a police report and affidavit related to the incident. I will name and shame EMPERORS PALACE / PEERMONT GLOBAL and their cheap attitude turning a blind eye on this. I am in the tourism industry, well connected and will spread the word about their disappointing excuses. The Legal Administrator Jacques Havenga sent me a mail that they put the blame on me for their floored boom system. They are fast to mention their cameras but do not comment in any way to the valid points I am voicing in my complaint. This is how they bend the truth. This is outrageous. Walter G. Boesch
0 replies
82 months ago
Faulty clothing sold at Truworth and they deny responsibility
I bought 2 polo necks at the Canal Walk Branch of Truworths. I had to return the one a few days later. The one's fabric tore when I was wearing it the third day, It has not even been in a washing machine yet. It tore as I was gently pulling it down over my head and shoulders towards my waist and touching it with my hand only. No sharp object at all involved. I addressed this as a quality issue and returned the item. They did not come back to me for 2 weeks. I had to drive to the store again. Then I was told that their quality control department did not find a fault in the fabric. How? This is ridiculous. I spent R 260.00 on a product, used a lot of my time, petrol and nerves to bring the fault to their attention and they look for the cheapest way out. Not giving the client any insight in what their so called quality department did at all. No mechanism for the client to contest their reply. I spent more money addressing the fault, than the R 260.00 the polo neck cost me and they do not put their clients first. I made it a principal to inform them. They turn me away. Nor are they interested in finding an amical solution. Just the cheapest way out for them. Well. they lost me as a client and I will not hesitate to tell as many people as possible about their lousy service and attitude. Their top management should know about this. What a cheap enterprise not putting the client first, wasting my time and not giving the benefit of the doubt. Shame on them. Walter G. Bosch, Cape Town
105 replies
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