Lanseria Airport NOT convenient

1. 4 passengers were booked for Lanseria to Cape Town on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 1. The flight back from Cape Town airport to Lanseria airport on Sunday 01/03/2026 at 14h20 on FA306was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. 2. When we arrived back at Lanseria, we discovered that we had misplaced the parking ticket in all the chaos and proceeded to the parking office to try and resolve the issue. It became apparent that the parking payment machines were out of order and everyone had come to the same office. The man at the office asked for our boarding pass from Thursday 26/02/2026, which we gave him the stub that was torn off and given back to us. He refused to take the stub and said we have to go back down to the Safair office and get another boarding pass printed. We looked for the office which we couldn't find and eventually were helped by another lady at the ticket office who phoned her supervisor to check if she can give us a letter to confirm we were on that flight. We then got back to the ticket office and were asked for our ID which was duly given and the parking was paid for and we left.

Questions Why are the ground staff at Lanseria airport are so incapable of handling events like this and why was it necessary for us to identify our luggage that had the correct flight details on the labels? Why do staff at the airport just stand around lamely looking at people and not doing anything for ages. This was very disconcerting? Why was it necessary for us to have to go to the Safair office (which we couldn't find) to get a new boarding pass when it was the airport's staff that tore off the pass and gave us the stub back? Why was the communication so bad at the airport that nobody has the decency to tell the passengers (who actually pay their salaries through all the taxes that are app**** to the tickets) standing (because there are not enough seats) for hours?

The reason why we chose Lanseria is because it is less busy but have since realised now that we will never be flying from Lanseria again as their inexperience has resulted in a very negative and unhappy experience. In future we will just fly from OR Tambo.