CH
CHERYL H
Active since Aug 2015
6
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6 reviews1 month ago
Lanseria Airport NOT convenient
1. 4 passengers were booked for Lanseria to Cape Town on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 1. The flight back from Cape Town airport to Lanseria airport on Sunday 01/03/2026 at 14h20 on FA306was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. 2. When we arrived back at Lanseria, we discovered that we had misplaced the parking ticket in all the chaos and proceeded to the parking office to try and resolve the issue. It became apparent that the parking payment machines were out of order and everyone had come to the same office. The man at the office asked for our boarding pass from Thursday 26/02/2026, which we gave him the stub that was torn off and given back to us. He refused to take the stub and said we have to go back down to the Safair office and get another boarding pass printed. We looked for the office which we couldn't find and eventually were helped by another lady at the ticket office who phoned her supervisor to check if she can give us a letter to confirm we were on that flight. We then got back to the ticket office and were asked for our ID which was duly given and the parking was paid for and we left. Questions Why are the ground staff at Lanseria airport are so incapable of handling events like this and why was it necessary for us to identify our luggage that had the correct flight details on the labels? Why do staff at the airport just stand around lamely looking at people and not doing anything for ages. This was very disconcerting? Why was it necessary for us to have to go to the Safair office (which we couldn't find) to get a new boarding pass when it was the airport's staff that tore off the pass and gave us the stub back? Why was the communication so bad at the airport that nobody has the decency to tell the passengers (who actually pay their salaries through all the taxes that are app**** to the tickets) standing (because there are not enough seats) for hours? The reason why we chose Lanseria is because it is less busy but have since realised now that we will never be flying from Lanseria again as their inexperience has resulted in a very negative and unhappy experience. In future we will just fly from OR Tambo.
0 replies
1 month ago
FlySafair NEVER on time
1. 4 passengers were booked for Lanseria to Cape Town flight on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 8. The crew on board the flight were as miserable as sin and couldn't even move their mouths when asked a question. I didn't know that working for Safair was so terrible. 9. We eventually landed at Cape Town airport and were sent to park just about in Simonstown, when we had to wait again for another delay where the busses were not prepared to come and fetch us. After the bus arrived we had to wait for a further 7 minutes before we were allowed to disembark and board the bus. 10. Cape Town to Lanseria 01/03/2026 on FA306 and booking reference was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. The reason why we chose Safair was not for the low fare, but for the media hype about how wonderful, friendly they are and apparently so on-time. We have made a decision that we will not be flying with Safair again. It really is not worth our while and when you get older, you are just not interested in dealing with all the ******* that we had to.
0 replies
29 months ago
Kathleen was very pa...
Kathleen was very patient and helpful and managed to come up with a solution that suited us all
72 replies
39 months ago
DSTV SPL Contract a F****!
On 11/11/20232 I received a call from Simethemba who offered me a SPL of R731/month for 24 months. This included: Premium Subscription, ExtraView, Access Fee, PVR Functions, Showmax, Disney Plus. This was confirmed a few times by her at my request and she still went on to say that my December subscription would be R591.29 and then from 01/01/2023 I will be paying R731 all inclusive. I asked her to email all the information and subscription prices to me and she said that it is not necessary as all the calls are recorded. On 02/12/2022 a debit order of R851.61 was initiated on my bank account. On 30/12/2022 I received an SMS stating “Your next debit order (R899.00) is on 03/01/2023”. Since then I have been emailing, calling, speaking to supervisors to no avail. Nobody comes back to me EVER! The last email I sent was on 30/01/2023 for which I have a read receipt from BillingAssurance. I am sick and tired of this level of service from a company that boasts continuously on their advertising. The lack of customer interaction is apalling! I cannot believe that you would make offers and then fail to implement them after bragging that the calls are recorded. On 31/01 I got an SMS stating "Your next debit order (R939.00) is on 02/02." Seems my premium is increasing exponentially every month and yet there is no reply to any of my communications. Shocked and cancelling my DSTV so they can concentrate a little bit more on giving away subscriptions for nothing to the rest of Africa while the South Africans have to keep paying!
56 replies
78 months ago
Vodacom Teaching Our Youth To Make Debt!
My son who is a qualified mechanical engineer doing his honors and in his first job would like to take over his cellphone number from his father’s business account. He has supplied his bank statements, payslips and a letter from me (I have had a vodacom contract for 16 years!) confirming his residential address and he is residing with me. Vodacom will not allow him to take over the number - not due to affordability but due to the fact he has a low credit rating! Their suggestion- he should open a clothing account or take out a loan and try again in 6 months! And no, I cannot sign surety! So what are we teaching the youth of our country? Borrow money to pay back with interest and open accounts just to get a cellphone contract to not lose your number! Disgusting!!! Vodacom, you have not lost just 1 customer but many more to come - and by the way your sales department is pathetic!
227 replies
130 months ago
Data Billed Without Being Used
So I have an ASDL line installed and have not used my modem since, in fact it has been locked in a drawer. I have received a bill for R1700.00 for data usage out of bundle rates. I am not the only one. AND this is the second time!!!! When I call the call centre I get told \I can send you a report but you will be charged for it"- of course why didn't I think of that? I was also told to go to a Vodacom Shop where they will be able to extract the information from my modem and log an investigation. Well apparently the man at the Vodacom shop knows nothing about this and on asking what can you do his answer was a resounding \""NOTHING\"". So for two months now I have been billed extravagantly for data not used. Frankly I am tired of this and the lack of interest in resolving my issue! I have 3 contracts with Vodacom which will all be cancelled forthwith. Oh and by the way"
75 replies
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1 Star
4 (66.66666666666667%)