Zero stars

I ordered an SSD from them on 23 December, the website said next day collection or delivery within a few business days. I knew I would've had to wait over public holidays but the treatment turned out to be extremely unprofessional. It's been nearly 3 weeks now without even receiving an order number or invoice, just a lousy message about them being closed (clearly indefinitely) for the holidays (which I only got after I had to ask after ordering). I've now had to open a dispute with my bank to get a refund because they are somehow unreachable despite the new business year starting a week ago.