Worst deal of my life

Bought a laptop, received it with the wrong rating charger. It did not have the Office2019 installed as per the add. It crashed the moment I started it for the first time. WIndows is completely broken,cannot even run its own fault finding, cannot do updates, cannot install any programs as it requires the updates before I can install my programs. I did not even receive an invoice for my purchase. Maybe I should give a recommendation to SARS about this one. Be very carefull before you do business with this company. Seems to be a bunch of chancers.