LARA TRAVEL CLAIM ONLY BOOKING AGENT

<p>Fortune paid for trip to US. Family separated on flight return. Manhattan ,NY toilet blocked with sewage. Requested tour LA to Vegas, got a greyhound bus. 1 King bed for 3 adults in Vegas. Asked for a 4*got a 3 *budget hotel San Francisco. Alcatraz tour, bus tour, Monterey/Carmel paid full, cancelled enroute to SF, 24/12,told tour not operating. Incurred extra costs on credit card for Alcatraz, bus tour. Wasted a trip to Monterey. Request to cancel Holiday Inn not done. Pd R15000 for 2 nights Miami South when South Beach was preferred &amp; stated not Coconut Grove-ridiculous. Paid added Disney transfer for Mears Transport (comp Disney), not refunded YET. R20 000 for Disney excl the family from all added benefits not booked. Lara Casasola replies\Nadia has brought all your GRIPES to my attention. Unfortunately I am traveling on business tomorrow and will be back at the end of April.I will assign some time to this on my return and try to understand what it is that you are still trying to achieve from us.You are welcome to escalate the matter to other principles and seek other avenues, as I am satisfied that we have done the best we can to assist you with your unhappiness "</p>