JS
Judy S
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews68 months ago
Daylight Robbery, Beware Unethical Business Standards, On the Ball Travel Cape Town
Secured and paid in full to Ms Deneal Ball approx. R80 000 for flights to Canada and the USA on 6 Jan as well as an 8 day tour to Canada on 31 Jan departing 27 May. Despite telephonic conversations, emails and whatsapp messages since March requesting a cancellation, matters were unduly delayed, ranging from written false information, waiting refunds from Australia and refunds taking 6 months. The outbreak of the KOVID-19 virus, has been an unforseen challenge and placed extreme financial burdens on us all to take care of our families and ourselves. Respectfully requested agent to cancel tour to Canada, restricted by law and for which I did not have a visa prior to lockdown. I expected the same level of service, customer care and professionalism with regard to the refunds prior to the lockdown, since this is also my hard earned sweat. Her response was contrary to information to the info on the Globus site dated 23 Mar. On 6 May Globus advised that the refund would be in my account in a week. There was no mention of funds being processed in Australia. In addition I paid Globus through Deneal, not Australia and expected her to honour the refund. It would have been appropriate at the time of booking if not to have advised that I go via Australia, or Cosmos. Com or Cosmos SA directly. I contacted Globus personally late May and they refunded part amount in June. From the attached invoice it appears that there is still an amount of R1200 and R 4281.00 from the Canada Tour, totalling an amount of R5481.00, which Deneal indicated was commission but was not reflected as such on her invoices. I suggested that this amount be paid in instalments at least by the end of July 20, taking into account that this amount was paid by the 6th and 31st of January 20 respectively. Attempts were made to have the monies refunded since March 2020. I hoped that her business insurance will have paid out by then. Deneal informed with regards to the refunds – I have received the Globus refund – do not contact them as Perfect Destinations has gone into liquidation. She advised as travel is still not permitted – only business travel she does not have any business bookings, she in not in any position to earn an income. She indicated however that she will try to pay later. After a few months she advised that she has been to ASATA to double check the rules and regulations pertaining to refunds and cancellations. 5.4 states that Travel Agents do not have to refund their commission/service fee regardless if there is a travel ban or not. She will not refund now. However all invoices and correspondence received does not stipulate a commission fee in writing. I have written correspondence requesting why different quotes for the tour were received. This is the agent's deceitful response: You can take off the safety net, but it is not recommended as the travel insurance only covers cancellation in the event of a medical issue. The safety net cover in the event of any reason the client cannot travel, so we always recommend both. The reduction on this will be R2086 off the total package if they do take it off. When making full payment by tomorrow you then must either confirm the Safety Net or decline it. It cannot be added at a later stage. The new cost includes transfer airport/tour hotel on arrival – that was not included originally and also the Rate of Exchange can affect the price. I can provide this written proof. Invoices are attached and do not indicate an amount for commission. British Airways, refunded in full, so what commission is there to withhold. She charged us approx. R2200 commission each for a tour through another agent. They refunded their amount in full. We travel quite often and booked a trip to Mauritius last year with Deneal for the family, so this would have been a long lasting relationship and business. With all the correspondence that has been penned back and forth there was no mention of commission being charged anywhere. There should have been transparency. It is known that no one can work for nothing. However all other service providers Disney, Statue of Liberty etc refunded to the cent. Yet an agent in SA is unethical and unprofessional in her dealings. I even sent her information to obtain a subsidy from the Travel and Tourism department. I was patient since March. The agent advised a week ago that she will not reconsider. This is a sham for defrauding innocent people of their hard earned sweat. I also resorted to other avenues of resolving this amicably through a service provider who referred me to Deneal and who has business relations with her, to no avail. I will take all necessary steps to name and shame such individuals and protect other innocent parties. It is obvious that when it was crunch time, such persons had no morals, values or integrity to do what is right. I look forward to obtaining a refund from Deneal. This is daylight robbery. So with that I will not be refunding you the commission/service fee received from your booking.
0 replies
90 months ago
Lindsay Saker Midrand – Passionate about turning a Dream into a NIGHTMARE!
Lindsay Saker Midrand – Passionate about turning a Dream into a NIGHTMARE! How long does it take Lindsay Saker Midrand to do a Diagnostic Test – ONE WEEK AND COUNTING! On 2018-11-15, Thursday evening I experienced problems with my, 2 year old (17 000km) Polo GTi DSG gearbox that went into Emergency mode. Only gear options 2 and 4 (from 7) were being selected, automatically and manually. Volkswagen Alert was contacted and towing arrangements made. Problem was recorded as “ gears grinding and only gear option 2 and 4 being accepted” The vehicle was booked into Lindsay Sake Midrand on Friday 2018-11-16 at 11H17 on job card number 62871 Service Advisor No 044 Louise Heydeman. See attached. Was informed that it may take up to a month to resolve. I also made a request for the use of a courtesy vehicle if the repairs were going to be 1 month. I only received a call from Louise on Tuesday informing me that the vehicle is still on hold for a diagnostic to be done. I was promised that it will be done within the dealership lead time of 48 hours, already passed by Tuesday. I made another request about the use of a courtesy vehicle. Wednesday – No contact received or any information received from Louise until I called her at 15H15. More promises and excuses. Thursday – No contact received or any information received from Louise or the dealership. Friday – no contact or information received from Louise or the dealership. If you are for any reason not interested in providing a service, for which you are being paid for, please inform me. This is now ONE WEEK LATER.VWSA, looks like your “team is ready to help” drive me INSANE!
0 replies
118 months ago
5 Weeks without a phone 1 month after a 24 months Contract
<p>My Samsung S7 refused to switch on after approximately 1 month's use. Samsung Customer services advised that Vodacom replace the phone which was still under warranty. Vodacom has tried to repair the phone since 17 July despite me requesting a new phone. Vodacom Hatfield provided excellent service and refused to accept the repaired phone. A request was made for the exact same phone taken out for a 24month contract. Vodacom was dragging their feet. After contacting them I was advised that I could collect the phone at Pretotia City, a pathetic location for Vodacom. After being severely inconvenienced, taking leave from work and waiting for hours in the queue, I was given a wrong colour phone. My contract is for a Samsung S7 Pink Gold phone. Vodacom staff are just arrogant or inefficient in that they sent me a Gold S7 on 08 August. The sealed phone has been sent back to the Advanced Repair Centre for an assessment, for what ...to assess the right colour of the phone. I am still waiting for the delivery of my phone. Happy Mohlala from the Advanced Repair Centre was totally rude and arrogant. She informed that the customer is not always right and that I must listen to her explanation. She will send the phone for assessment to exchange the colour and it will be quality assured, something which must be done at a factory before a phone is sealed. If this quality check was done, why did my new phone stop working. The phone will be delivered within 14 working days. I am without a cellphone since 17 July and paying for a service I am not receiving. I will deal with Vodacom via the Social networks, and inform all officials about this inefficient service. Vodacom needs to note that Government gives them their biggest contracts. This is an official phone that I have to do without. I am seriously considering cancelling the contract after this horrific experience.</p>
53 replies
122 months ago
LARA TRAVEL CLAIM ONLY BOOKING AGENT
<p>Fortune paid for trip to US. Family separated on flight return. Manhattan ,NY toilet blocked with sewage. Requested tour LA to Vegas, got a greyhound bus. 1 King bed for 3 adults in Vegas. Asked for a 4*got a 3 *budget hotel San Francisco. Alcatraz tour, bus tour, Monterey/Carmel paid full, cancelled enroute to SF, 24/12,told tour not operating. Incurred extra costs on credit card for Alcatraz, bus tour. Wasted a trip to Monterey. Request to cancel Holiday Inn not done. Pd R15000 for 2 nights Miami South when South Beach was preferred & stated not Coconut Grove-ridiculous. Paid added Disney transfer for Mears Transport (comp Disney), not refunded YET. R20 000 for Disney excl the family from all added benefits not booked. Lara Casasola replies\Nadia has brought all your GRIPES to my attention. Unfortunately I am traveling on business tomorrow and will be back at the end of April.I will assign some time to this on my return and try to understand what it is that you are still trying to achieve from us.You are welcome to escalate the matter to other principles and seek other avenues, as I am satisfied that we have done the best we can to assist you with your unhappiness "</p>
0 replies
123 months ago
NO COMPETITION AGAINST VODACOM OR CELLC
I cannot understand how MTN is still operating as a Telecommunications Service Provider when their internal communications systems are non existent. It would appear as if consultants and supervisors get paid for being warm bodies, that do not know how to conduct their business. Cancel my contract immediately and port my number back to Vodacom. I made the most serious error in porting my number because Vodacom did not have the device I wanted. MTN is a total sham, with no response from Vusi Musi Dube or his Supervisor Tiny Tsele. My reference number is 146606294 and there is an audit trail on the system. I have given you sufficient notice in terms of the CPA. Do the necessary, port my number to Vodacom and respond to my request for cancellation on the 15th March. The system indicates that my port was opened on 9 March. My delivery notice of the cellphone shows 10th March. Stop embarrassing yourself MTN. You are a joke in terms of service delivery and after sales customer care. You are no match for your competititors. Issue my statement for the adhoc payment I owe you for and do the necessary. CANCEL MY CONTRACT IMMEDIATELY. Cannot STOMACH you for another 2 YEARS.
75 replies
123 months ago
Horrific Service MTN
I had applied for a cell phone contract at MTN on 15 February and requested to port my number from Vodacom to MTN on 29 February. I called the MTN Call Centre for 3 weeks to request progress. A customer is only able to give a reference number and the consultant's name who assists you. An email was sent to Vusimusi the agent who assisted me and his manager as he works in Johannnesburg and does not have a direct line. If you call the call centre, you reach KZN who cannot transfer you. Today is the 9th of March. I am without a cellphone for 10 days. Vusimusi's and his supervisors service is pathetic. He has not called me once. Jeremiah Konyana has not delivered my cellphone yet. It is now 08: 15. I have been contacted on 4 March for delivery. Jeremiah's front desk answers calls and lies that they called me 5 times, yet it was him. He did not answer his cellphone since Monday. This morning I was transferred and the manager put the phone down in my ears. I called back now and the lady at front desk put the phone down again. I will await the delivery of the cellphone and cancel the 24 month contract. MTN does not pride itself in customer care. I have been inconvenienced and frustrated.
75 replies
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