Bad service and short cuts

Item: Raydian
Rating: 1
Author: Cathy Z

Plumbers. Taking a week to replace a geyser. Working for an insurance company. People say they are qualified but they dont know what they are doing. Connecting 15mm water pipes to a 250l geyser in the place of 22mm pipes. Rest of house is 22mm. Some bathrooms is 25m away from geyser. After a week they still arive without the proper equipment.

Helpful (0)

Replies (210)

Raydian's replyOfficial

26 Aug 2019, 10:09

Good Afternoon Cathy
We apologise for any inconvenience caused, please could you send an email with all your contact details to finance@raydian.co.za,I have escalated this complaint to my MD, and we will be in touch as soon as we receive the relevant contact details.
Kind Regards
Janine

Best regards,

Raydian's reply26 Aug 2019, 10:09

Official

Best regards,

Raydian's replyOfficial

02 Sept 2019, 09:14

Dear Mr & Mrs Van Zyl Please accept our sincere apologies for the inconvenience experienced. We investigated and narrowed the cause of the problem to an internal communication issue. We have taken steps to ensure this never happens again. Please contact us should you have any queries.
Raydian Team

Best regards,

Raydian's reply02 Sept 2019, 09:14

Official

Best regards,