Raydian
1|4 reviews
SVDW
Stephan Van Der Westhuizen
1 reviews | Active since Member
06 Mar 2018, 13:42
Raydian rent printers but give poor service and overcharge clients
I am renting a printer from Raydian since May 2017. The agreement states that the monthly rental is R627 and 0.08 cent per page printed . The agreement also states that an average amount will be billed if I do not sent my meter readings . For the past few months I was unable to sent meter readings on time or sometime I did not sent them at all. So I am billed R1427-10 every month (R800 more than agreed upon) Raydian takes an average usage- but where do they get this average usage figures from?? They cant sort out the billing problem and every month I receive a ridiculous invoice. Their service is very poor , and they abuse the rental agreements with their clients
Helpful (0)
Replies (420)0
Replies (420)Raydian's replyOfficial
13 Mar 2018, 14:32Good Afternoon Stephan
Our sales person has been in contact with you and is currently in the process of finding a resolution for your printer problems as per the meeting with you. The complication with your billing is being resolved in line with the terms and conditions of your contract.
Best regards,
Raydian's reply13 Mar 2018, 14:32
Official
Good Afternoon Stephan
Our sales person has been in contact with you and is currently in the process of finding a resolution for your printer problems as per the meeting with you. The complication with your billing is being resolved in line with the terms and conditions of your contract.
Best regards,
SVDW
Stephan Van Der Westhuizen's updateReviewer Update
08 Oct 2018, 15:47It is 7 months later and I still have a billing problem,and Raydian does not service my printer at all which I believe is also a breach of their own contract. Their service is pathetic and as long as you pay your invoice , you never hear anything from Raydian. They are suppose to service the machine reguarly, this does not happen and I lost a lot of money because of their faulty machine .
SVDW
Stephan Van Der Westhuizen's update08 Oct 2018, 15:47
Reviewer Update
It is 7 months later and I still have a billing problem,and Raydian does not service my printer at all which I believe is also a breach of their own contract. Their service is pathetic and as long as you pay your invoice , you never hear anything from Raydian. They are suppose to service the machine reguarly, this does not happen and I lost a lot of money because of their faulty machine .
Raydian's replyOfficial
15 Oct 2018, 06:37Good Day Stephan,
We dispute your allegations and hereby note that you are the only customer that we have this problem with.
The reason that you have not received service on your printer is due to the following;
1. Your account is not paid within the 30 days from date of statement as per your current agreed contract.
2. With regards to service, you refuse to follow the call logging procedures that have been explained on numerous occasions via e-mail. This has an impact on our technical teams' ability to service your device.
As always, we want to keep our clients happy and as such we will make contact with you to run you through all processes and procedures again.
Best regards,
Raydian's reply15 Oct 2018, 06:37
Official
Good Day Stephan,
We dispute your allegations and hereby note that you are the only customer that we have this problem with.
The reason that you have not received service on your printer is due to the following;
1. Your account is not paid within the 30 days from date of statement as per your current agreed contract.
2. With regards to service, you refuse to follow the call logging procedures that have been explained on numerous occasions via e-mail. This has an impact on our technical teams' ability to service your device.
As always, we want to keep our clients happy and as such we will make contact with you to run you through all processes and procedures again.
Best regards,
SVDW
Stephan Van Der Westhuizen's updateReviewer Update
15 Oct 2018, 07:01I dispute your claims that my account is in arrears-please send me proof of that. Why do I need to log a claim for you to service the machine? are you not suppose to service it regularly? When my machine do give problems , the " technician " arrives on site with a *****driver and "lappie" to service it after I did inform you numerous times that the printer is jamming.
The bottom line is that Raydian does not have any customer service, all they care about is payment.
SVDW
Stephan Van Der Westhuizen's update15 Oct 2018, 07:01
Reviewer Update
I dispute your claims that my account is in arrears-please send me proof of that. Why do I need to log a claim for you to service the machine? are you not suppose to service it regularly? When my machine do give problems , the " technician " arrives on site with a *****driver and "lappie" to service it after I did inform you numerous times that the printer is jamming.
The bottom line is that Raydian does not have any customer service, all they care about is payment.