LAWNPRO - NOT PROFESIONALS!!!

If you're considering LawnPro, save yourself the headache and go elsewhere. Their service is anything but professional!

Our experience was a complete disaster from start to finish. We faced countless issues, starting with having to redo quotations because their initial staff member was not qualified to do the quote and on top of that, they didn't pitch up for work on the first day. We were instructed to set aside a full two days for the job, only for it to be completed in less than three hours. It felt like they were making things up as they went along.

The final straw was when I was contacted to pay for something I had already paid for. I had to convince them to double-check their records, which highlighted their incompetence. It’s clear that customers are just another number to them, with no genuine care or understanding of service. During my last conversation, I pointed out that this was their final chance to turn things around, only to be rudely told to "listen here." The audacity of them to suggest we could "call it quits" after the season treatment was done! I immediately demanded they reimburse me my money on the spot. I kept the owner, Charl, in the loop, but it’s clear that the lack of a customer service culture stems from the top management. This is a brand I would not want to be associated with in any way. Dealing with these palookas is an absolute nightmare. Spare yourself the headache and take your business elsewhere! LawnPro? More like LawnJoke. Avoid this company at all costs! (Never again!)