Lawnstar does not care

After Sales service is almost non-existent from this company. Bought the Lawnstar LS-900 **** eater via Takealot in March this year. On 27th October it suddenly stopped working. I found the Lawnstar website and located a contact number for their contact agent in Port Elizabeth.

On calling Ian Long, the agent in Port Elizabeth, he asked me to take it to Pro Expert in Heugh Rd (service agents) which I did on the 29th October, where they gladly took it in saying it has to be despatched to the manufacturer in Cape Town and that it would be more or less 2 weeks.

Not having heard anything from anyone including stony silence on WhatsApp from Ian on a number of occasions I contacted Lawnstar via their contact form on their website. Their response was quick, but all they did was cc Ian Long in the email and ask him to follow up. I am still waiting for an email response from him.

Called Ian on 16 November after sending numerous WhatsApp messages and receiving nothing meaningful in return. Replies would be "I will check on it" or my messages would simply go unanswered. He was apologetic on the call and said he would go into the Pro Expert shop the next morning to find out what was happening. Of course, I heard nothing from him the next day.

I followed up with him yesterday on WhatsApp and he asked for proof of payment for the product. I found this in my email inbox from Takealot and forwarded this to him on email. Nothing was heard in return.

A WhatsApp message to Ian this morning querying the status of the **** eater was met with "Has been booked for collection. I am in Port Alfred."

What does this mean? The **** eater has been located and is still in PE in the same condition that I provided it in to Pro Expert on 29th October? It is being being collected from Cape Town to be returned to Pro Expert in PE and it has been fixed?

It has been exactly 3 weeks since I took the **** eater in for repairs or to be replaced under the 1 year warranty and I am still in the dark as to where it is and what the status is.

To say that the service received from Lawnstar is poor is a gross understatement. I will never purchase any other Lawnstar products after this experience and will leave this as a review on Takealot too.

I just want my **** eater returned to me in a working condition, but that in itself seems to be an insurmountable mountain.