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Lawnstar
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Rohan N
1 reviews | Active since Jan 2020
28 Oct 2024, 14:45
Lying Lawnstar
I bought a Petrol pole chainsaw on Takealot from Lawnstar. Advertised as 4m Reach, boldy on the front of the box. Its actually 2.8m. When I phoned them to query, they tried to tell me the 4m includes your height, well Im not 1.2m, so they could be advertising 5m. Absoutely false advertising, when I tell the guy they should take it off the box and be honest with customers, all he can answer is yes sir. I cant believe a company such as Einell would partner with these thieving liers. Absolutely shocker, they know exactly what they doing and they are in the business of tricking customers.
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Rohan N
1 reviews | Active since Jan 2020
28 Oct 2024, 14:45
Lying Lawnstar
I bought a Petrol pole chainsaw on Takealot from Lawnstar. Advertised as 4m Reach, boldy on the front of the box. Its actually 2.8m. When I phoned them to query, they tried to tell me the 4m includes your height, well Im not 1.2m, so they could be advertising 5m. Absoutely false advertising, when I tell the guy they should take it off the box and be honest with customers, all he can answer is yes sir. I cant believe a company such as Einell would partner with these thieving liers. Absolutely shocker, they know exactly what they doing and they are in the business of tricking customers.
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2022, 20:09
Disgusting after sale service.
Disgusting after sale service. Never buying this brand again. My lawn trimmer which I bought from takealot has been with them for a month now for repairs. Its disgusting that it been gone this long
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2022, 20:09
Disgusting after sale service.
Disgusting after sale service. Never buying this brand again. My lawn trimmer which I bought from takealot has been with them for a month now for repairs. Its disgusting that it been gone this long
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Charles E
1 reviews | Active since Jan 2020
19 Nov 2021, 12:28
Lawnstar does not care
After Sales service is almost non-existent from this company. Bought the Lawnstar LS-900 **** eater via Takealot in March this year. On 27th October it suddenly stopped working. I found the Lawnstar website and located a contact number for their contact agent in Port Elizabeth. On calling Ian Long, the agent in Port Elizabeth, he asked me to take it to Pro Expert in Heugh Rd (service agents) which I did on the 29th October, where they gladly took it in saying it has to be despatched to the manufacturer in Cape Town and that it would be more or less 2 weeks. Not having heard anything from anyone including stony silence on WhatsApp from Ian on a number of occasions I contacted Lawnstar via their contact form on their website. Their response was quick, but all they did was cc Ian Long in the email and ask him to follow up. I am still waiting for an email response from him. Called Ian on 16 November after sending numerous WhatsApp messages and receiving nothing meaningful in return. Replies would be "I will check on it" or my messages would simply go unanswered. He was apologetic on the call and said he would go into the Pro Expert shop the next morning to find out what was happening. Of course, I heard nothing from him the next day. I followed up with him yesterday on WhatsApp and he asked for proof of payment for the product. I found this in my email inbox from Takealot and forwarded this to him on email. Nothing was heard in return. A WhatsApp message to Ian this morning querying the status of the **** eater was met with "Has been booked for collection. I am in Port Alfred." What does this mean? The **** eater has been located and is still in PE in the same condition that I provided it in to Pro Expert on 29th October? It is being being collected from Cape Town to be returned to Pro Expert in PE and it has been fixed? It has been exactly 3 weeks since I took the **** eater in for repairs or to be replaced under the 1 year warranty and I am still in the dark as to where it is and what the status is. To say that the service received from Lawnstar is poor is a gross understatement. I will never purchase any other Lawnstar products after this experience and will leave this as a review on Takealot too. I just want my **** eater returned to me in a working condition, but that in itself seems to be an insurmountable mountain.
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Charles E
1 reviews | Active since Jan 2020
19 Nov 2021, 12:28
Lawnstar does not care
After Sales service is almost non-existent from this company. Bought the Lawnstar LS-900 **** eater via Takealot in March this year. On 27th October it suddenly stopped working. I found the Lawnstar website and located a contact number for their contact agent in Port Elizabeth. On calling Ian Long, the agent in Port Elizabeth, he asked me to take it to Pro Expert in Heugh Rd (service agents) which I did on the 29th October, where they gladly took it in saying it has to be despatched to the manufacturer in Cape Town and that it would be more or less 2 weeks. Not having heard anything from anyone including stony silence on WhatsApp from Ian on a number of occasions I contacted Lawnstar via their contact form on their website. Their response was quick, but all they did was cc Ian Long in the email and ask him to follow up. I am still waiting for an email response from him. Called Ian on 16 November after sending numerous WhatsApp messages and receiving nothing meaningful in return. Replies would be "I will check on it" or my messages would simply go unanswered. He was apologetic on the call and said he would go into the Pro Expert shop the next morning to find out what was happening. Of course, I heard nothing from him the next day. I followed up with him yesterday on WhatsApp and he asked for proof of payment for the product. I found this in my email inbox from Takealot and forwarded this to him on email. Nothing was heard in return. A WhatsApp message to Ian this morning querying the status of the **** eater was met with "Has been booked for collection. I am in Port Alfred." What does this mean? The **** eater has been located and is still in PE in the same condition that I provided it in to Pro Expert on 29th October? It is being being collected from Cape Town to be returned to Pro Expert in PE and it has been fixed? It has been exactly 3 weeks since I took the **** eater in for repairs or to be replaced under the 1 year warranty and I am still in the dark as to where it is and what the status is. To say that the service received from Lawnstar is poor is a gross understatement. I will never purchase any other Lawnstar products after this experience and will leave this as a review on Takealot too. I just want my **** eater returned to me in a working condition, but that in itself seems to be an insurmountable mountain.
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Ernest H
1 reviews | Active since Jan 2020
27 Oct 2021, 11:31
Lawn Star **** eater keeps cutting out
I took a Lawn Star LS900 in for repairs. Yesterday I went to pick it up. I was told that the filter was clogged with grass. After paying about R400 for the cleaning out of the grass and parts that I did not ask for, I tried it out today. The machine still does the same thing, cutting out every minute of use. Bye Bye Lawn Star you won’t see me again.
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Ernest H
1 reviews | Active since Jan 2020
27 Oct 2021, 11:31
Lawn Star **** eater keeps cutting out
I took a Lawn Star LS900 in for repairs. Yesterday I went to pick it up. I was told that the filter was clogged with grass. After paying about R400 for the cleaning out of the grass and parts that I did not ask for, I tried it out today. The machine still does the same thing, cutting out every minute of use. Bye Bye Lawn Star you won’t see me again.
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Alan R
1 reviews | Active since Jan 2020
22 Jun 2021, 14:58
Lawn star - Electric Mower
After buying Lawnstar Electric Lawn mower I have been disappointed to find out that I cannot source the 2-pin female plug to connect it to the power - and that the only way to get one that fits is to buy a complete extension lead with plug for about R450 !
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Alan R
1 reviews | Active since Jan 2020
22 Jun 2021, 14:58
Lawn star - Electric Mower
After buying Lawnstar Electric Lawn mower I have been disappointed to find out that I cannot source the 2-pin female plug to connect it to the power - and that the only way to get one that fits is to buy a complete extension lead with plug for about R450 !
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2021, 12:31
Buying SA products is not always the answer.
I purchased a Lawnstar grass trimmer. It came with one year warrantee. It only lasted 4 months. Now if I have it repaired I will only have 3 months warrantee on the repair. Oh yes, and they might decide not to repair and then I am back to square one. Forked out R999.99 to trim edges for 4 months. And they claim their garden equipment to be superior. Lawnstar do not even deserve one star.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2021, 12:31
Buying SA products is not always the answer.
I purchased a Lawnstar grass trimmer. It came with one year warrantee. It only lasted 4 months. Now if I have it repaired I will only have 3 months warrantee on the repair. Oh yes, and they might decide not to repair and then I am back to square one. Forked out R999.99 to trim edges for 4 months. And they claim their garden equipment to be superior. Lawnstar do not even deserve one star.
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2020, 03:46
Lawnstar really poor quality
Bought a new 990Watt Lawnstar trimmer. I used it three times and it stopped working. The supplier says it will have to be sent in and they will have to replace the motor. I decide to check myself and found the one brush has broken off from it's copper ***tail. I go to the local lawnmower shop to buy new brushes and they advise me that Lawnstar does not supply brushes and that the whole motor will have to be replaced. So, I modified a Bosch set of brushes and my trimmer is working again. Lawnstar is the worst manufacturer of garden equipment and I would not advise anyone buying from them.
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2020, 03:46
Lawnstar really poor quality
Bought a new 990Watt Lawnstar trimmer. I used it three times and it stopped working. The supplier says it will have to be sent in and they will have to replace the motor. I decide to check myself and found the one brush has broken off from it's copper ***tail. I go to the local lawnmower shop to buy new brushes and they advise me that Lawnstar does not supply brushes and that the whole motor will have to be replaced. So, I modified a Bosch set of brushes and my trimmer is working again. Lawnstar is the worst manufacturer of garden equipment and I would not advise anyone buying from them.
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