CE
Charles E
Active since Dec 2015
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Builders does not care about it's customers
Ordered and paid online on Monday, received an SMS that evening that my order would be delivered on Tuesday between 8am and 6pm. No one arrived. Called Customer Service on Wednesday only for them to tell me that delivery would be on Saturday! Asked to change the order to a collection and to get a refund of the delivery fee and the agent said she would have to consult with the store (Walker Drive, Port Elizabeth). I asked her to transfer me to the store and after waiting for some time she advised that no one was answering their phone at the store - can't say I was very surprised as it was becoming clear that Customer Service is not a priority for Builders. I guess I will have to drive to store to get a semblance of an answer.
53 replies
6 months ago
Super Service
Way to go EasyBike! Great prices and superb service. Item was shipped the very next day after I placed my order and I received it two days later! Super impressed!
0 replies
8 months ago
No good
Been waiting for my parcel from Temu that is sitting in the GFS Express warehouse since Tuesday last week. It’s Monday afternoon the following week with no update to the order status and getting hold of them using their contact number is almost futile. After trying to call them over 10 times they finally answered and water unable to provide any meaningful information other than the driver has been assigned and needs to collect my order to deliver it. I hope that after my complaints to Temu they stop using GFS Express as one of their courier partners.
0 replies
15 months ago
Dealt with Bonolo an...
Dealt with Bonolo and he was super helpful, knowledgeable and friendly.
53 replies
20 months ago
Cannot recommend Aramex to anyone!
I am still waiting for a parcel that was dropped off at Aramex Salt Rock Durban 5 days ago (Wednesday afternoon). I had hoped to have my parcel for the weekend and called Aramex on Friday afternoon and was assured that my parcel would arrive in Port Elizabeth either that same afternoon or on Saturday morning. The operator also confirmed that i could collect from the PE depot but had to call or WhatsApp first so that they could advise the deport that I would be collecting. On Saturday morning, I communicated with Ayanda on WhatsApp and she confirmed that I could go through to collect my parcel as she had communicated with the depot. On arrival at the depot on Saturday morning, I was told that the truck from Durban had not yet arrived and would only arrive on Monday morning. I asked how it was possible for a truck to take so long to travel the ****m from Durban to PE and was told that the truck had to return to Durban as it had met with an attempted hijacking. This morning (Monday) I used the tracking facility on their website and saw that my parcel had been updated to "Delay - please contact your local office". Needless to say my heart sank and I was on WhatsApp where Ayanda informed me that the truck would only arrive in PE this evening since it had experienced a breakdown and was sent back to Durban on Friday evening. Whether I receive my parcel remains to be and what condition will it be in? On thing I have learnt through this is that I cannot recommend Aramex for any delivery services.
0 replies
26 months ago
Top notch service
My Kickr V6 started making an unusual noise - rubbing or scuffing and on contacting Wahoo directly they replaced the unit which was still under warranty without any queries. Very impressed with the service level I received and I will definitely continue to use Wahoo products for my indoor and outdoor cycling experience.
0 replies
26 months ago
Great Service
Fantastic service to replace a damaged product under warranty!
0 replies
54 months ago
Lawnstar does not care
After Sales service is almost non-existent from this company. Bought the Lawnstar LS-900 **** eater via Takealot in March this year. On 27th October it suddenly stopped working. I found the Lawnstar website and located a contact number for their contact agent in Port Elizabeth. On calling Ian Long, the agent in Port Elizabeth, he asked me to take it to Pro Expert in Heugh Rd (service agents) which I did on the 29th October, where they gladly took it in saying it has to be despatched to the manufacturer in Cape Town and that it would be more or less 2 weeks. Not having heard anything from anyone including stony silence on WhatsApp from Ian on a number of occasions I contacted Lawnstar via their contact form on their website. Their response was quick, but all they did was cc Ian Long in the email and ask him to follow up. I am still waiting for an email response from him. Called Ian on 16 November after sending numerous WhatsApp messages and receiving nothing meaningful in return. Replies would be "I will check on it" or my messages would simply go unanswered. He was apologetic on the call and said he would go into the Pro Expert shop the next morning to find out what was happening. Of course, I heard nothing from him the next day. I followed up with him yesterday on WhatsApp and he asked for proof of payment for the product. I found this in my email inbox from Takealot and forwarded this to him on email. Nothing was heard in return. A WhatsApp message to Ian this morning querying the status of the **** eater was met with "Has been booked for collection. I am in Port Alfred." What does this mean? The **** eater has been located and is still in PE in the same condition that I provided it in to Pro Expert on 29th October? It is being being collected from Cape Town to be returned to Pro Expert in PE and it has been fixed? It has been exactly 3 weeks since I took the **** eater in for repairs or to be replaced under the 1 year warranty and I am still in the dark as to where it is and what the status is. To say that the service received from Lawnstar is poor is a gross understatement. I will never purchase any other Lawnstar products after this experience and will leave this as a review on Takealot too. I just want my **** eater returned to me in a working condition, but that in itself seems to be an insurmountable mountain.
159 replies
63 months ago
Incorrect item size sent - no response from customer service
I placed an order with Crocs SA on Wednesday 27 January for a pair of men's slops size 9. The slops were delivered today but they sent me a men's size 4! Been trying to call them unsuccessfully all afternoon. It rings, you get to an automated operator where you have to make a choice - I chose online support assuming this is support for online orders. It rings and rings once I make my selection until suddenly after a few minutes the call is terminated on their side. I have emailed Crocs SA two minutes after I received my order (12pm today) and am still waiting for a response.
178 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
5 (35.714285714285715%)