****med by Lay Up

On 27 Nov I tried to purchase a phone on WeFix and selected the layup option as the method of payment. I had failed to read their terms and conditions which stated that I would only get the phone after all the monthly deductions had been made. I then cancelled the order and requested a refund. I have been sent from pillar to post by this organisation. They have terrible customer service and they just don’t care. I have been literally emailing them daily to request for my refund or an update to no response. I have been texting one of the numbers and was told on the 10th that they money had been made and I should wait for 48hrs. Now it’s the 15th when I called to follow up I get told that I must resend my banking details and that I must wait for 48hrs.?! There’s no apology there’s no owning up to the error just pure arrogance and ignorance . I have all the email communication to prove this pathetic service from this place. To date, 15 December I still don’t have my money