MS
mpini S
Active since Mar 2013
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Twalight fashion trio is a ****!!!!
Pathetic customer service . I’m refused a refund for an item I bought 28 November. I was told to choose from 3 of the ugliest dresses or face paying more to get a descent dress. There was attempt to ensure that I am compensated for the inconvenience. I was ignored by this establishment who I have been emailing since December 10th only to be told I will not be refunded. This is a ****
0 replies
3 months ago
Floor manager Yolanda saved the day
Yolanda, the floor manager saved what was potentially a volatile situation and made my experience at the establishment pleasant when two new staff manners made my order as a take away instead of sit down ( i was not asked my preference). I was then left to sit and wait for additional 30 minutes as the staff members assumed that I would be taking the order and leaving. I was evidently upset and called for the manager. A lady by the name of Yolanda apologised profusely and salvaged the situation
0 replies
4 months ago
****med by Lay Up
On 27 Nov I tried to purchase a phone on WeFix and selected the layup option as the method of payment. I had failed to read their terms and conditions which stated that I would only get the phone after all the monthly deductions had been made. I then cancelled the order and requested a refund. I have been sent from pillar to post by this organisation. They have terrible customer service and they just don’t care. I have been literally emailing them daily to request for my refund or an update to no response. I have been texting one of the numbers and was told on the 10th that they money had been made and I should wait for 48hrs. Now it’s the 15th when I called to follow up I get told that I must resend my banking details and that I must wait for 48hrs.?! There’s no apology there’s no owning up to the error just pure arrogance and ignorance . I have all the email communication to prove this pathetic service from this place. To date, 15 December I still don’t have my money
0 replies
6 months ago
****** my Phat Galz who fail to give me refund or items I bought in August
I made an order online for two dresses from Phat Galz boutique in August 2025. I made follow ups on the order in September and was told there are delays with the supplier. The entire month of September I was anything but patient with this store. On the last week of September I started asking for my refund, I was told that my request would be escalated and that someone would contact me. To date, nobody has contacted me. Today, 07 October I have again sent a text to the WhatsApp group to ask for my refund and nobody is responding. I have been ****** by this store
0 replies
6 months ago
****** by Dunns who refuse to collect return items
I purchased a skirt and top from the online store in September. When it arrived I disliked the material and it did not fit properly. I requested a return online and received an email response regarding the return. I was given an option of returning it to the store or getting it collected from me. I opted for the items to be collected from me. To date, I have been sending Dunns a minimum of four emails daily to ask when the collection will get done. I have been sent from pillar to post and told that the request has been escalated to the relevant department . Dunns is now ignoring my emails and I am still stuck with the items. I am unable to go to the physical store as it is far from where I reside and the area is not safe. Dunns has ****** me.
0 replies
9 months ago
Pineapple refuses to refund premium post cancellation of insurance
I joined Pineapple in March 2025 as they offered cheaper premium on my vehicle insurance. In July 2025 I was made aware of their hidden clause of additional excess on claims which was never disclosed to me. I requested that they cancel my cover. Pineapple still went ahead and deducted the premium from my bank inspite of them having issued me with a cancellation letter on 25 July. I have been desperately trying to get them to refund the premium but I am not getting assisted. Yesterday afternoon they sent a “ new policy schedule “ but the document said nothing about the refund. I need help with exposing this company please and request that they pay me back my money
106 replies
12 months ago
Great customer care received from Tumi
Tumi have such fantastic customer service when she assisted me with my order as a first time buyer on Evolution wheel and tyre. She helped me every step of the way by being patient land considerate. Anything I didn’t understand she gladly explained to me. I received the order in record time, much sooner than I had anticipated.
0 replies
13 months ago
Pathetic service from Fedelity ADT
I have had ADT security at my home for many years now, have not had to use their services much. A few weeks ago I started receiving sms’ that there’s something wrong with our signal and that I should call the technical department, which I did. The call center agent requested me to test the alarm and they confirmed that they’re not receiving signal from the house and that a technician needs to come onsite. I phoned last week Tuesday and requested an appointment for the technician to come. I was given the date of Wednesday, 02 April. I was told they can’t give me a time and the technician would call an hour before they came. I made provision to be at home in the day. No technician came. At about 13:30 I phoned ADT and reported that nobody has been to the house they told me to wait. Nobody came. On Thursday, 03 April at 08:00 I phoned ADT and told them this story. The person I spoke to at the technical department said she’s escalating the matter and someone would call me or she would call me. No call was received. At 16:30 I again phoned ADT, the same call center agent who had answered my call in the morning answers it again. She says she has not received feedback from her supervisor. I asked her to follow up she told me she had done so in the morning so she can’t send the same email again. Today is Friday, 03 April , nobody from ADT has phoned me and nobody has come to the house! I am disgusted by this level of service from ADT. Every month these people deduct no less than R400 from my bank. Now they fail to provide me with basic services. If there’s no signal coming from my house it means an intruder can enter the premises and nothing would happen. This is pathetic!!!
106 replies
13 months ago
I was happy with the fact that I was able to be assisted on a Sunday and using the form of communication platform which I preferred ( email)
I was happy with the fact that I was able to be assisted on a Sunday and using the form of communication platform which I preferred ( email). The lady who assisted me was exceptional
53 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)