Phat Galz Boutique
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Phat Galz Boutique
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Phat Galz Boutique is facing significant dissatisfaction from its online shoppers. Customers consistently mention extended delays on orders, with stock often unavailable after payment has been received. A recurring theme is poor communication across WhatsApp, email, phone, and social media, with many shoppers reporting ignored follow ups and unfulfilled refund requests. Several reviewers describe receiving incorrect, incomplete, or damaged items, with limited willingness from staff to resolve issues. Frustrated customers frequently mention escalating matters to consumer protection bodies after exhausting direct channels.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYM
Yvonne M
1 reviews | Active since Jun 2019
7 Jan 2026, 17:03
Bad customer service
I ordered two dresses in October, they only delivered one as after so many follow ups, I have been requesting refund for the remaining dresses till today I haven't received it, the boss is ignoring my messages, when I call hd is forever busy
Helpful (0)
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Yvonne M
1 reviews | Active since Jun 2019
7 Jan 2026, 17:03
Bad customer service
I ordered two dresses in October, they only delivered one as after so many follow ups, I have been requesting refund for the remaining dresses till today I haven't received it, the boss is ignoring my messages, when I call hd is forever busy
0
Replies (0)mS
mpini S
1 reviews | Active since Mar 2013
7 Oct 2025, 19:34
****** my Phat Galz who fail to give me refund or items I bought in August
I made an order online for two dresses from Phat Galz boutique in August 2025. I made follow ups on the order in September and was told there are delays with the supplier. The entire month of September I was anything but patient with this store. On the last week of September I started asking for my refund, I was told that my request would be escalated and that someone would contact me. To date, nobody has contacted me. Today, 07 October I have again sent a text to the WhatsApp group to ask for my refund and nobody is responding. I have been ****** by this store
Helpful (0)
|Replies (0)mS
mpini S
1 reviews | Active since Mar 2013
7 Oct 2025, 19:34
****** my Phat Galz who fail to give me refund or items I bought in August
I made an order online for two dresses from Phat Galz boutique in August 2025. I made follow ups on the order in September and was told there are delays with the supplier. The entire month of September I was anything but patient with this store. On the last week of September I started asking for my refund, I was told that my request would be escalated and that someone would contact me. To date, nobody has contacted me. Today, 07 October I have again sent a text to the WhatsApp group to ask for my refund and nobody is responding. I have been ****** by this store
0
Replies (0)BM
Bulelwa M
1 reviews | Active since Mar 2022
14 Sept 2025, 11:00
Very bad service
Warning, only order if you want your delivery in 3 months I have ordered twice from them they could not be bothered about how long your order takes, they are not reachable on the phone . Once in a while they will respond to whatapp and say we still awaiting the order from supplier that's all and the wait continues. I place my order 15 of August todate I have not received it.
Helpful (0)
|Replies (0)BM
Bulelwa M
1 reviews | Active since Mar 2022
14 Sept 2025, 11:00
Very bad service
Warning, only order if you want your delivery in 3 months I have ordered twice from them they could not be bothered about how long your order takes, they are not reachable on the phone . Once in a while they will respond to whatapp and say we still awaiting the order from supplier that's all and the wait continues. I place my order 15 of August todate I have not received it.
0
Replies (0)PM
Petunia M
1 reviews | Active since Aug 2025
28 Aug 2025, 10:58
POOR COMMUNICATION ON DELAYED ORDERS!!
Online purchase experience is ALWAYS horrific!!! delays and no communication or updates on the rest of the order. all communication to them via phone, WhatsApp, email and Facebook are being ignored. Completely unprofessional.
Helpful (0)
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Petunia M
1 reviews | Active since Aug 2025
28 Aug 2025, 10:58
POOR COMMUNICATION ON DELAYED ORDERS!!
Online purchase experience is ALWAYS horrific!!! delays and no communication or updates on the rest of the order. all communication to them via phone, WhatsApp, email and Facebook are being ignored. Completely unprofessional.
0
Replies (0)M
Mbali
1 reviews | Active since Aug 2023
28 Aug 2025, 10:21
Dresses were not delivered and refund not paid
I ordered on their website on the 21 July 2025 and to date i did not receive my order. I've made countless follow up using email and WhatsApp without success. I went to the Durban branch to request for my refund and still nothing. No one is willing to assist. The only option I have now is to open a ******** case of *****.
Helpful (0)
|Replies (0)M
Mbali
1 reviews | Active since Aug 2023
28 Aug 2025, 10:21
Dresses were not delivered and refund not paid
I ordered on their website on the 21 July 2025 and to date i did not receive my order. I've made countless follow up using email and WhatsApp without success. I went to the Durban branch to request for my refund and still nothing. No one is willing to assist. The only option I have now is to open a ******** case of *****.
0
Replies (0)