Rather aggressive support

Booked a ticket. Didn't receive any confirmation from the original place i got the ticket for, in which they are informing me that I need to either complete my purchase or cancel the order to start again. The ticket reservation of the original website (Howler) ran out and I received nothing from Howler. Then when I try to contact the customer support, atleast they answered. But you get a rather aggressive person who talks over you and just keeps repeating the same thing over and over again. Not very pleasant support