LDM Services 0 Customer Service

I signed up for LDM Services for their mediation services last year, shortly after I made a move to try and better my families life which did not work out and I was left unemployed and unable to pay for my mediation.

I recently found employment but after being so long without an income and only working for half a month I did not receive enough salary wise to pay the mediation services. My salary was paid into my account and their debicheck went off immediately.

I phoned my bank and asked them to reverse the order but because it was a debicheck they were unable to. I then phoned the service explaining the situation to which they asked me to send an email. I sent the email pleading for them to pay back the funds.

Today I got a phone call and it was said that according to company policy they will not be doing the refund. I pleaded as everything depends on that money and the answer was still no. I asked what level of customer service they have as they have not phoned me once in the time asking why I have not made a payment to which they responded that they have thousands of customers and that they can not follow up with each one monthly. I mean its no problem for a banks to follow up and I am sure they have many more customers than these people.

I mean there must be some situations that can rule out company policy or do people just not care until they have your money?