Poor service - freezer dumped on my verandah

Logistical Distribution Services - absolutely not my favourite company right now. The freezer (170 kg), for which I paid delivery, was placed on my verandah, in the walkway. It was only an extra nine metres and the freezer would have been delivered to where it needed to be placed. They refused to tilt it through the doorway (even though I authorised them to tilt it), but admitted to the store owner that they had tilted the freezer to get it off the truck. They refused to come back and put it in the right place. Neither the store owner nor I can get them to come back. Apparently they only planned 2 people for the job, and it's too heavy to tilt (despite the weight and dimension already having been declared on the waybill). Poor planning. So this technically means that anyone with a doorway, if the goods need to be tilted, should not necessarily expect their heavy goods to be delivered inside. To add insult to injury, despite me being charged for the delivery of heavy goods, and having paid for the item itself... apparently I'm not the client. So apparently I can't tell them where it should go. My verandah, in the walkway/my outdoor lounge area, is where the freezer is stuck - all 170 kg. (To their credit, it's not damaged, across the 25 km trip.) You choose whether poor service from Logistical Distribution Services is what is expected from a courier company.