Le Bonheur Reptiles and Adventures Putrid Service

I am utterly disgusted with the service I have received at Le Bonheur Reptiles and Adventures Farm on the 14th October 2023 (situated in: Babylonstoren Rd Paarl, 7646) The staff members need to be retrained in dealing with customers and the company needs to reconsider/reevaluate the activities they offer if they are not able to fulfill their promises.

I made a call on Wednesday the 4th of October to the farm requesting the times for crocodile cage diving. I was told that it would take place at 14:15 on the day and that I did not need to make a booking and would be able to partake in the activity when I arrive at the place. I drove for 1 hour with my partner there, and upon getting there was told a complete different story.

The staff informed me that they are currently not offering the crocodile cage diving as they are still "renovating" but will be functional again in the following week. They then also stated that they will not be doing any other activities for the day ,but will only offer taking us for a tour in the snake exhibition and crocodile pond, which we did.

Then come a week later (14th October 2023: Saturday) I call in again and am told the same story that the crocodile cage diving will be taking place and the other activities are fully functional as well. My partner and I drive again for an hour to the venue as we assume that everything is back to normal and the confirmation from the company would be something we can trust. When we got to the venue, we went straight to the ticket sales and the lady sitting behind the counter was extremely unprofessional. She was sitting and speaking with another woman and completely ignored us.

Once she finally looked at us she asked how she can assist. We told her we came for the crocodile diving and she seemed highly agitated and stated that they are still "renovating". We then asked her if we could partake in the bass fishing or row boating- which she rudely rep**** that she is not sure if the man is still going to do it for the day. I asked her if she could find out for me and again with agitation she said that she doesn't know where the man is on the premises. I then asked her if I could wait for her to get ahold of him and she said with little acknowledgement to us, "yes". We then stood on the side and waited for over 25 minutes and this lady had not tried at all to contact or ask anyone for the guy she was talking about. We then realised that clearly we were not going to be helped and left.