Terrible customer service!

Ordered from Le Kreamery Lakefield for delivery from Uber Eats and the service was terrible! The items were damaged, which I understand is the drivers fault, but there were items missing as well. I did get a partial refund from Uber Eats, which didn't even cover the missing items or all the damaged items.The managers Natasha and Michaela Cannon were extremely unhelpful when I called, and indicated that they did not include the item for delivery; and eventually, end result, I was still left without the missing items or a refund from Le Kreamery. Pretty pathetic customer service for a store on Uber Eats. They seem to be dropping their standards as this is the first time I have had such a negative experience with their stores!